Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
448 reviews
tesery.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
tesery.com (tesery.com) has 448 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
448 approved reviews, newest moderated first
These headlights are AMAZING! Factory OEM quality. Exact same as the factory headlight. I just knocked off one star due to shipping. Expect to wait like a month for your headlights to arrive. Estimation on arrival to home on site isn’t accurate. Honestly though, worth the wait. Don’t go to Tesla. Just get these.
By Jason D.
Ome of the items purchased had a fault They responded promptly to my query, they owned the problem and refunded the faulty item
By Brian
I purchased a product, but it does not fit my car, so I emailed to request a return. However, I have not received any reply, and I don’t understand why you are not responding or allowing me to proceed with the return. I would really like to know how your return system works. Are you intentionally delaying the process so that I can’t return the item? Your customer service is absolutely disappointing.
By Michelle m S.
Response from tesery.com· Dec 3, 2025
Thank you for reaching out to us regarding your return request. We sincerely apologize that the product you purchased does not fit your car and, more importantly, that you have not received any reply to your return request email. We understand your frustration and concern completely. When a product is incompatible, you should be able to rely on a prompt and clear response from our team to facilitate a return. We assure you that we are not intentionally delaying the process to prevent you from returning the item. Our failure to respond is a serious lapse in our customer service, and we deeply apologize for the disappointment it has caused. We will initiate your return immediately. Since the product was incompatible, we will provide you with a full refund.
Contacted customer service to return item and still did not get response on how to return the item since it took so long.
By None
Response from tesery.com· Dec 3, 2025
We sincerely apologize that you have reached out to customer service to return your item and have still not received a response on how to proceed, especially given the time it has already taken. We understand that you are frustrated by the slow response and the inability to finalize your return. You should not have to chase us for the necessary steps to send an item back. We regret this failure in our communication and returns process. We apologize again for the significant inconvenience caused by our slow communication. We are committed to processing your return efficiently now.
They offer a great selection of products and the pricing and service was good. I went on there for one thing and wound up with multiple items. The only thing I missed somewhere a long the process was that the items were coming directly from China (which I don’t mind) so the wait time was longer than I was expecting. That’s the only reason for my score.
By Decal D.
Response from tesery.com· Dec 3, 2025
Thank you for your valuable feedback! We are delighted to hear that you had a positive shopping experience and were pleased with our great selection of products and good pricing and service. It’s fantastic that you found multiple items you wanted! We sincerely apologize, however, that the wait time was longer than you expected due to the international shipping origin. We understand that transparency regarding logistics is key, and we regret that the fact the items were coming directly from China was not made clear enough during your purchase process. We appreciate you pointing this out, as it confirms our need to significantly improve clarity on product origin and estimated delivery windows on our website. We are actively working on making our shipping times more visible and accurate throughout the customer journey so that expectations are properly set upfront. We appreciate your business and are happy to hear you were otherwise satisfied with your purchases!
Ich habe bei euch einstiegleisten bstellt die magnetisch sind aber leider ist mein Model nicht magnetisch deshalb der eine Stern warum gebe ich das Baujahr meines Fshrzeuges an wenn ich dann falsche Artikel bekomme
By Michael H.
Response from tesery.com· Nov 28, 2025
We sincerely apologize for the inconvenience caused to you. We understand that you are frustrated because you cannot use the ordered goods. Our customer service staff will contact you to learn more about this matter, or you can also contact our customer service email: [email protected], we hope to provide you with a complete solution.
The floor mats fit perfectly, and shipping was fast and efficient.
By Eli
Very good product fast delivery
By Frenk B.
