Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
448 reviews
tesery.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
tesery.com (tesery.com) has 448 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
448 approved reviews, newest moderated first
I accidentally ordered the wrong caliper covers for my 26 M3. The guys at tesery made it easy and hassle free for me to exchange the product. All in all I get very these guys a 10/10 for their professionalism and punctuality. I definitely will be shopping here again
By Bryheme M.
Ordered a model y rack, paid for it in advance. They promised 7-12 days delivery, but nothing happened since my order. Sent many emails, tried contacting them on WhatsApp as described in their homepage, but they never respond. Their website says they'll answer in max 12 hours... Hilarious joke! They don't even answer after weeks. Initiated a chargeback at my bank.
By Nándor S.
I placed an order (TESERY89663EN) on April 27th for a Tesla paint repair kit. According to the tracking information, the package was returned to the sender by the courier. Since discovering this, I have reached out to their customer service multiple times—sending emails on May 16th, 18th, 19th and 20th —to request information and a refund for the total amount of €25.90 EUR. I have received absolutely zero replies. They completely ignore customer emails once they have your money. Very poor customer support. I demand a full refund immediately.
By Miguel P.
Incredible customer service, they were quick to respond and went above and beyond to help me. They have earned my highest recommendation.
By Jacob R.
I ordered roof shade for Tesla Juniper - one of the two shades was defective and upon arrival i wrote to support requesting replacement - that was March 3 - its now May 19 - still no response and i repeatedly emailed since that time a further 3 times - and today sent whatsapp also. Given the inability to replace a faulty shade and the lack of response despite all this effort I would discourage others using them - website is very polished - but service the worse I have ever experienced as a seasoned high volume online purchaser
By MPW
Absolutely a great company to work with door to door, returned email very quickly and had technical responses rapidly. I will shop with them for electronics from this point forward.
By Edward W S.
Beim verkaufen waren sie schnell. Bei der Rücksendung gestaltet sich das ganze recht schwierig. Auf Emails reagiert niemand und per Whatsapp kam gleich etwas und jetzt meldet sich auch hier keiner mehr. Lt HP von Tesery war beschrieben, dass es für das Model Y Juniper passt, was es jedoch nicht tut.
By René S.
Their Easy Returns 30-day return policy on all items is a joke. It's no wonder that they have a "F" rating with BBB. I have sent 2 pictures twice per their request and now they are asking for 2 more pictures. I have given up trying to return an item I bought, received and never opened up.
By Ronald C.
