My nymph device has stopped working so…
My nymph device has stopped working so after the warrancy claim and help from customer service I got my brand new device delivered to me. 100% helpful
By Anonim
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
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SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
564 approved reviews, newest moderated first
My nymph device has stopped working so after the warrancy claim and help from customer service I got my brand new device delivered to me. 100% helpful
By Anonim
Over the course of several weeks my device went defect. After exchanging some video footage and additional info's about the device I was granted a replacement under warrenty. Sent without additional costs. Great service!
By I M.
Svakom you are AMAZING!! Excellent, beyond top tier customer service and we are wrapped! Thankyou so very much, our replacement toy is AMAZING and going strong! Very happy couple here
By Sam
Amazing after sales service They send us a new item without any problem and quickly Perfect
By PhB
I reached out to their support email on January 11th for a warranty claim after my product stopped working. They were quick to email me back, get my new address, and mail me a replacement! Today is the 17th and I just got the notification that it’s been delivered. Absolutely outstanding customer service on their part, I wish every company was like yours. Plus they create great products.
By Aspen C.
Really good customer service and very responsive!
By LwKii Schneider P.
Fast delivery
By Throne Inc C.
Initially, I had some issues with the device, as it stopped working after just a couple of minutes of testing. However, when I reached out to the support team, they were incredibly responsive and helpful. They promptly sent me a replacement, which works perfectly now. I really appreciate their support and how they handled the situation. Definitely a positive experience in the end!
By Janke
Response from SVAKOM UNITED STATES INC.· Jan 14, 2025
Dear customer, sorry for the inconvenience. We already contacted you through emails, would you please check your inbox? So that we can proceed with the next step.