SVAKOM UNITED STATES INC.Reviews of svakom.net

Response from SVAKOM UNITED STATES INC.· Oct 19, 2026

Dear Customer, We’re sorry to hear that your order hasn’t arrived yet, and we sincerely apologize for the frustration caused by the delay. Unfortunately, your shipment has been delayed during customs clearance, which has taken longer than expected. We understand how disappointing it is to wait days for your order, and we truly appreciate your patience and understanding. We’re keeping a close eye on the shipment’s progress and will do our best to ensure it reaches you as soon as possible. Thank you for your patience, and we’re sorry again for the inconvenience. Best regards, SVAKOM Customer Support Team

Response from SVAKOM UNITED STATES INC.· Sep 20, 2024

Dear customer, To change the sleeves every three or four months is for the sanitary reason for our customers, who play with our masturbators regularly, to avoid a bad experience if customers cannot clear the sleeve clean enough, which was just a kind suggestion, not a forced option for everyone. To bring with it a better experience and intense stimulation, we install higher quality sleeves, which are made of skin-friendly TPE materials, so thus to ensure its flexibility and a softy feeling. That is why our sleeves are a bit more expensive than other accessories, just to make sure it is better for use and easier for cleaning and installing. If our products brought bad feelings to you, we would sincerely apologize for that.

Response from SVAKOM UNITED STATES INC.· Apr 27, 2022

Hi, thank you for letting us know about the problems you have experienced, this is the information we can offer. 1. Regarding the noise problem, the sound of this product is within 45dB when active, if you are experiencing consistent loud noise during use, there may be a problem with the products motor. 2. As for the App disconection you mentioned, we do not recommend the product be inserted into the body. It's main function is to provide stimulation externally either through physical touch or the using the underwear provided. Within a 5m radius the product should nto disconnect. 3. After reading your comments we tested the issues you mentioend and could not recreate them. Could you contact us at [email protected] so we can discuss this further and work towards a solution? We are eager to fix these issues and any information you can provided would be greatly appreciated. 4. We would also appreciate if you could contact us with details on what you believe could be adjusted so we can evaluate the implementation of these features. Currently, through the svakom App, you can use the touch mode to adjust intensity whenever you want. 5. Our developers are unable to remove or hide reviews on the google play or app store. We are sorry to hear that you have experienced this and recommend you consult the google play customer service line to inquire as to why the review keeps being taken down. We value customer feedback and aim to continuously improve our products.