Great Customer Service
The product we received didn’t work initially, so we reached out to the company. They responded quickly and were extremely helpful. Ultimately, they sent a new unit which seems to be functioning appropriately.
By Brandon
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
564 approved reviews, newest moderated first
The product we received didn’t work initially, so we reached out to the company. They responded quickly and were extremely helpful. Ultimately, they sent a new unit which seems to be functioning appropriately.
By Brandon
The company responded to my concern ri9ght away and rep[laced the product that wasn't working with an upgraded product.
By David C.
Incredible and fast responding customer service! Wonderful products and well worth the price.
By Anthony
Customer service is outstanding. Their products are top notch and if you have a problem they stand behind their items 100%.
By MH
The customer service is amazing. They respond very quickly and are very helpful. I have had to replace my product 2 times because of defects, and the 3rd time they even offered to let me choose a different one, since my model kep breaking. They go above and beyond to be helful and satisfy your customer needs. Highly recommend.
By Ana T.
Product is okay but way overpriced for what it does
By Gwen
I purchased a defected product that it wasn't working or charging and they provided a new one as of DOA effect. Thank you very much for the understanding, keep up the good work.
By John R.
Very good staff and amazing company
By Anna