Interesting products
Interesting products. Excellent service. One item would not recharge. Turns out the charging cable's connector is thin and it needs to be inserted into the item carefully. They sent a replacement quickly.
By Dave
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
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SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
564 approved reviews, newest moderated first
Interesting products. Excellent service. One item would not recharge. Turns out the charging cable's connector is thin and it needs to be inserted into the item carefully. They sent a replacement quickly.
By Dave
Great products and and even better support team! I bought an iker neo from them which was amazing but when I started having issues with my unit being defective I contacted support and was very quickly sent a free replacement with no hassle!
By John D.
I have no complaints, it's the best product I've ever bought, I loved it.
By Blanca C.
Exellent products, I bought for myself and another model for wife
By Vladimir M.
My initial purchase did not work and I wrote to the company asking for a refund. They were unable to refund my purchase because it was done through a retailer, but they replaced the item for another model. The communication was very responsive, I did not have to wait long for a reply or eventually a replacement. I honestly was really surprised by the level of customer service. I was really expecting the initial purchase to just be a loss. But they shipped me a completely new model.
By Melissa H.
I had the issue with one of the toys we purchased, and the SVAKOM support provided quick guarantee replacement with no issues. Appreciate the service and fast response.
By Biskveeet
I placed an order and there were some problems with a delivery. The delivery company lost my parcel. I contacted with the support team and they are really great with providing the best support and they resent my item. Thank you guys so much! I really appreciate that work from you <3
By Succubus A.
Great service. I had a problem with an item, they replaced me within a few days. Cant believe it. Thank you guys.
By Jörg von F.