Amazing experience
Amazing experience! Amazing company! Amazing products! Repeat customer twice before and planning at least one more.
By John R.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
564 approved reviews, newest moderated first
Amazing experience! Amazing company! Amazing products! Repeat customer twice before and planning at least one more.
By John R.
Outstanding customer service. I had a problem with product and they promptly sent me a replacement.
By Leo L.
Estoy encantado con la calidad y funcionalidad de los articulos adquiridos desde su pagina. La tardanza en la entrega, la entiendo, aun siendo mas de 1 semana
By Ignacio Gutiérrez Á.
Great products, great quality materials. And when I had some issues with a product, they quickly sent a replacement. Would purchase a Svakom product again for sure.
By Joel
I ordered a product through amazon, it had firmware problems, and did not connect as it should, they immediately sent a replacement. When the replacement had the same issue they offered to replace it with a different product and have shipped it to me as of writing this review. They seem to genuinely care about their customers which is rare with companies now a days
By James H.
I recently purchased the SVAKOM SAM NEO 2 PRO, and I couldn’t be happier with my experience! From the moment I unboxed it, I was impressed by the sleek design and high-quality feel of the product. The controls are intuitive and easy to use, making setup a breeze even for a first-timer like me. What I love most are the different modes and intensities—there’s truly something for everyone. The sensations are powerful yet comfortable, and the device is remarkably quiet, which is a big plus. It’s made a noticeable difference in my daily routine, adding a bit of excitement and relaxation whenever I need it. A tip for new users: take a few minutes to play around with the settings to find what works best for you. Also, make sure to use a good water-based lubricant for the smoothest experience. Overall, I highly recommend the SAM NEO 2 PRO to anyone looking for a reliable, feature-packed product that delivers exactly what it promises. Customer service was also excellent—they answered my questions quickly and made me feel valued as a customer. Would definitely buy from SVAKOM again!
By J Ho T W.
I love the new Emma Neo 2. The new heating feature and attachments are great!
By customer
I never got my order cause you sent it to the wrong address. I called while it was out for delivery to redirect to correct address. Nothing was done. It got returned to you from that address and I asked for a refund via email and I did not even get a response and that email was sent several days ago
By Bryce C.