Huion Official StoreReviews of store.huion.com

The attention was quick, good and succeful. Very gentle Jane was with me all the time, and Im happy because I will be solving my problem soon

Had my kamvas 22 plus for a year and the screen stopped powering on so I contacted customer service even though I was past the one year warranty by a month they still sent me a new one. All of it was done through email, super clear and simple to provide information for replacement. I am giving high rating even though my first broke because it was so simple to work with Jane even though I was past the warranty.

I HAD A PROBLEM WITH MY SCREEN after I had it for 6 months. I contacted Huion and they asked me for a series of videos and photos. They changed my screen and offered me options. I am delighted with the customer service because I feel that the manufacturer is responding to such an expensive product. very happy. Thanks to Evence X

Amazing Support! It was very quick, no communication problems and everything was solved in minutes! Keep up the great work Jane, wacom should take notes from you! :)

Evence X truly went above and beyond. Please promote this worker

Kamvas Pro 12 ($350 AUD) lasted 7 months before the screen lifted off. Spent a week and a half with support to be told I can't get a refund for a major failure, instead can only receive a partial refund of $30 AUD or a warranty replacement. Spent 3 Months waiting on a new Pro 12 to be delivered. Only for a component to fail out of the box and now I'm stuck waiting another month for a replacement cable & adapter to test if that even works. Nearly 4 months of no tablet to work with, I've been inconvenienced and been left out of pocket of not just the unit, but also shipping costs ($45 down from the original $60) to have a new tablet sent to me.

best customer support ive talked to, extremely helpful and happy to answer you with anything you need help with (especially Derek, thanks mate!) i 100% recommend purchasing a tablet from here

Extremely happy with the assistance I received from the customer support team (Evence X in particular). They were quick, helpful and patient, giving me various solutions to my problem even when it was difficult. Thank you again to Huion and Evence X!