Fantastic customer service and very…
Fantastic customer service and very responsive!
By Sean S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
732 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Huion Official Store (store.huion.com) has 732 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
732 approved reviews, newest moderated first
Fantastic customer service and very responsive!
By Sean S.
Derek was very friendly and efficient in providing me the information I needed about the tracking and delivery of my product.
By Michael
Evence X was very helpful when I had connection issues. Didn’t rush me and let me figure out what was going on and provided steps to follow. Very happy my tablet is now working. Cheers!
By Sarah R.
Quick, courteous and detailed response. Understood my question perfectly. I was ordering the tablet as a gift for my granddaughter. She ordered the Kamvas 16 Pro (2.5) in her own name.
By Bsrbara
Honestly, I´m very thankful, he was so patient and gentle with my case, and he tries hard to give you a solution and a response for anything you are having problems with, Derek was with me all the time, and I'm glad because I will be solving my problem soon. 10/10 experience.
By Pía
Very fast responses and a very friendly customer Support! :) Derek helped me out a lot!
By M.S
My Kamvas Pro was great both as a monitor and as a drawing tablet, until it stopped working due to a faulty power module. However, the support team has been great (specifically Evence X) - they efficiently and politely helped me understand and resolve the issue.
By Geoff
Derek explained the process for a future discount on a purchase
By emily