Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
183 reviews
StepUP Stair PartsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
183 approved reviews, newest moderated first
Nice quality balusters! I will definitely purchase from them again!!
By LP
Response from StepUP Stair Parts· Dec 22, 2025
Thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality workmanship for our clientele. We always love to hear positive remarks from another pleased StepUP customer.
Freight company damaged one of our boxes and StepUP was SUPER responsive in replacement follow-up. Very professional!
By R Timothy E.
Response from StepUP Stair Parts· Dec 22, 2025
We thank you for your review and the confidence placed in StepUP Stair. Our apologies for this issue with shipping! We certainly do not like hearing our products arriving with any concern. We strive to rectify any issue, when noted with a Freight company during delivery, so you receive the quality products that we ship out day in and day out. Thank you for your patience to get new stair parts manufactured and shipped to you again.
they responded immediately to my email indicating another possible option when the spindle I ordered did not fit my stairs.
By Sandra T.
Response from StepUP Stair Parts· Dec 22, 2025
Sandra, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service with our clientele and are excited to provide exactly what you needed to match your other stair balusters.
Not knowing what we were doing, they were very helpful in guiding us on exactly what we needed. The items were also delivered in a timely manner.
By Justin M.
Response from StepUP Stair Parts· Dec 22, 2025
We thank you for your review of your experience with StepUP Stair! We would love to know how we could have achieved a 5-Star Review? Based on your written review, we would have thought our superior value of stair parts along with our customer service, and quick turnaround would have achieved 5 stars. We continue to StepUP and service each customer with superior stair parts coupled with customer service unparalleled.
Получил опыт Строительсва
By Denis
good product ata reasonable price
By Tom D.
Response from StepUP Stair Parts· Nov 25, 2025
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior value of stair parts. We are always pleased to hear of another happy customer.
My questions were answered quickly. The products I order were delivered quickly and on time. Most importantly, the were of excellent quality. I'm very impressed and will use StepUp again, if needed.
By Chris K.
Response from StepUP Stair Parts· Nov 25, 2025
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior value of stair parts along with our timely arrival. We always strive to provide a high level of customer service looking to serve them again.
Excellent service and product
By Fran G.
Response from StepUP Stair Parts· Nov 25, 2025
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of stair parts and a high level of customer service provided.
