The product was true size and easy to…
The product was true size and easy to work with. The team was easy to deal with. They gave me great advice with best price for shipping.
By Gary A W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
183 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 157 reviews with 5 stars · Clear filters
The product was true size and easy to work with. The team was easy to deal with. They gave me great advice with best price for shipping.
By Gary A W.
Top quality, sanded smooth. No need to paint it. And fast delivery
By Rob
We ordered a white oak piece for a hand rail. The quality of the material was good and it arrived when they said it would from across the country. It was carefully packaged to ensure no damage as well.
By Gabe
As advertised, the stock items I ordered were delivered in 4 days. They even found a mistake in my order (Not all parts were the same color), they contacted me right away and fixed my error. Great Product, and even better service!!
By Ron
Response from StepUP Stair Parts· Sep 8, 2026
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of stair parts with special attention to details despite any mishap in ordering; when notice. We always love to hear positive remarks from another pleased customer!
Everything just went great. From ordering, to communicating, to delivery, to my order.
By Kenn
Response from StepUP Stair Parts· Sep 8, 2026
We thank you for the review about your overall experience with StepUP Stair! We highly value a seamless experience for all our clientele as you have.
Products were quickly delivered as promised and with no defects. Thank you team!
By Michael W.
Response from StepUP Stair Parts· Sep 8, 2026
Michael, we thank you for the review about your overall experience with StepUP Stair! We highly value our quality workmanship and timely delivery for all our clientele. We look forward to serving you and your business again!
very punctual, help me get what I needed quickly shipped out receive fast
By Matt J.
Response from StepUP Stair Parts· Sep 8, 2026
We thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and timely delivery. We look forward to serving you and your business again!
Quick turnaround and excellent craftsmanship!
By Craig C.
Response from StepUP Stair Parts· Sep 8, 2026
Craig, we thank you for the review about your overall experience with StepUP Stair! We highly value our quality workmanship and timely delivery for all our clientele. We always love to hear positive remarks from another pleased customer.