Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
183 reviews
StepUP Stair PartsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
183 approved reviews, newest moderated first
Excellent website that was well throughout. Pricing was competitive and bonus the ballasts came with a finishes painted coat of white paint which we were going to have to do from others. Was able to mix and match height lengths for the stair system we have.
By customer
The product was true size and easy to work with. The team was easy to deal with. They gave me great advice with best price for shipping.
By Gary A W.
Top quality, sanded smooth. No need to paint it. And fast delivery
By Rob
We ordered a white oak piece for a hand rail. The quality of the material was good and it arrived when they said it would from across the country. It was carefully packaged to ensure no damage as well.
By Gabe
Shipped on time. Received correct products. Look well-made. The pre-painted balusters I ordered were poorly wrapped. The packing materials did not surround the balusters; it was all on one side. Consequently, the paint suffered some scratches and some was rubbed off during shipping.
By JJC
Response from StepUP Stair Parts· Sep 30, 2026
Bill, we are concerned about your review! If you would have brought it to our attention, we would immediately work to remedy all product concerns. We strive towards 5-star reviews, not because we are perfect, but because we want to ensure every customer receives excellence in both our stair products and service. Unfortunately, we couldn't showcase our after-delivery service to ensure every customer is pleased with the stair parts they recieve.
As advertised, the stock items I ordered were delivered in 4 days. They even found a mistake in my order (Not all parts were the same color), they contacted me right away and fixed my error. Great Product, and even better service!!
By Ron
Response from StepUP Stair Parts· Sep 8, 2026
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of stair parts with special attention to details despite any mishap in ordering; when notice. We always love to hear positive remarks from another pleased customer!
Everything just went great. From ordering, to communicating, to delivery, to my order.
By Kenn
Response from StepUP Stair Parts· Sep 8, 2026
We thank you for the review about your overall experience with StepUP Stair! We highly value a seamless experience for all our clientele as you have.
Products were quickly delivered as promised and with no defects. Thank you team!
By Michael W.
Response from StepUP Stair Parts· Sep 8, 2026
Michael, we thank you for the review about your overall experience with StepUP Stair! We highly value our quality workmanship and timely delivery for all our clientele. We look forward to serving you and your business again!
