Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
183 reviews
StepUP Stair PartsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
183 approved reviews, newest moderated first
Quality… excellent Options available…excellent Shipping advice….excellent
By peter M.
Response from StepUP Stair Parts· Nov 25, 2025
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of stair parts and options provided. We strive to provide a high level of customer service to provide cost-effective shipping options for our customers.
Productos variados de calidad , buenos precios , entrega rapida de productos
By Heiner Custom Desings L.
Response from StepUP Stair Parts· Oct 9, 2025
English Review..."Varied quality products, good prices, fast product delivery" Thank you for your review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts quickly shipped along with our customer service we strive to provide with each of our customer. Spanish Reply...Gracias por su reseña sobre su experiencia con StepUP Stair. Valoramos enormemente la alta calidad y el excelente valor de nuestras piezas para escaleras, que se envían rápidamente, así como el servicio al cliente que nos esforzamos por brindar a cada uno de nuestros clientes.
Not knowing what we were doing, they were very helpful guiding us on exactly what we need. Items were also delivered in timely manner.
By Linda P.
Response from StepUP Stair Parts· Oct 9, 2025
Thank you for your review of your overall experience with StepUP Stair! We strive to assist our customer with as much "hand-holding" needed to provide just what is needed and wanted. Your review speaks towards that interaction with our company to help guide your stair parts purchase. We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer; which was shown based on your review.
Customer service
By David B.
Response from StepUP Stair Parts· Oct 9, 2025
Thank you for your review of your experience with StepUP Stair; particularly its customer service! We highly value the high quality and superior value of our stair parts along with our outstanding customer service we strive to provide with each of our customer; which was shown based on your review.
Fast Delivery
By Donald K.
Response from StepUP Stair Parts· Oct 9, 2025
Thank you for your review of your experience with StepUP Stair! We highly value our efficient shipping to provide the high quality and superior value of our stair parts for you; our customer.
Very nice product and helpful with shipping.
By Bill
Response from StepUP Stair Parts· Oct 9, 2025
Thank you for your review of your overall experience with StepUP Stair! We strive to make wise decision with shipping options that may not be necessary to ship via Freight. We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer; which was shown based on your review.
This was just the size I needed. Not your fault that it had to be cut in 2 for shipping or pay big bucks.
By Kathy F.
Response from StepUP Stair Parts· Oct 9, 2025
Thank you for your review of your overall experience with StepUP Stair! We strive to make wise decision with options for products that may not be needed to ship via Freight. Your review speaks towards that interaction with our company to save you money despite the need to have the handrail be cut in half. We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer; which was shown based on your review.
Great experience with your company. Order was delivered on time without issues and the product was beautiful. Thank you.
By Charles A.
Response from StepUP Stair Parts· Oct 9, 2025
Thank you for your review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer.
