Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
2,890 approved reviews, newest moderated first
Ik heb deze zolen besteld draag ze nu pas 1 dag voelen heerlijk ,ik hoop dat hielpijn volledig weg gaat maar kan ik pas na enige tijd weten tot nu toe al heel tevreden en verwacht dat ik er nog ga bestellen !
By Tania
There is a 90 day guarantee on these insoles but have now had several email conversation with stepprs and still no agreed refund . An offer of 40% refund how is that right . These insoles did not fit me , they aren't for everyone I understand that but I would hoped the offer of a money guarantee would be honoured
By Eirwen T.
Response from Stepprs· Jun 4, 2026
Hi Eirwen, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Emily
I honestly believe this company are scammers. I saw these for ages, and decided to purchases some, as well as a foot massager. No updates on order. I decided to check as was keen to have these for holiday, to be told they were delivered. No idea where as not to me. I emailed to highlight this, told to check neighbours which I did. I then email them again and my email bounced back repeatedly. I have messaged via FB, and repeatedly told someone will make contact with me. Absolutely nothing. They are pretty expensive to just suck up the loss. Very disappointed.
By colleen C.
Response from Stepprs· Jun 4, 2026
Hi Colleen, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Emily
Horrible customer service, I ordered the insoles and never got them, they won't reply and the tracking doesn't work. The stole my money. Don't buy these. Order other optioned then steppers. Very unsatisfied and they won't refund my money. They stole my money
By Jesse M.
Response from Stepprs· Jun 4, 2026
Hello Jesse, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID (write it under REFERENCE NUMBER) so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. - Emily
Customer service was prompt, friendly, and resolved my issue immediately.
By Kevin H.
They sent the wrong size but sent me another pair for free in my actual size so now i got a gift for someone
By Noah N.
Any chance I send back the right foot and you guys send me a left foot pls I have two pairs I only need the left foot thanks
By Nonie M.
Only worn them once inside a pair of football boots but noticed a big difference
By JG.
