Great customer service and prompt…
Great customer service and prompt response all the time.
By Yoon H C.
Monday, November 2, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
78 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sauna Heater Supply is dedicated to providing high-quality saunas, sauna heaters, sauna lumber and components, steam room equipment, cold plunges and other wellness products that enhance health, wellness and relaxation, while delivering exceptional customer service and expert guidance.
Sauna Heater Supply (saunaheatersupply.com) has 78 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
78 approved reviews, newest moderated first
Great customer service and prompt response all the time.
By Yoon H C.
Great ordering experience. Very responsive and followed up on any questions and request for more information. Overall looking forward to getting sauna and pleased with process so far.
By Karla
I couldn't be happier with the service and integrity from Teddy and Sauna Heater Supply. There are a lot of options when buying a sauna/heater, but Sauna Heater Supply stood out with their quick communication and knowledge of their products. Teddy’s communication was far and above other dealers. When working with other dealers, it would be days between responses and getting quotes. I was pleasantly surprised when I got a response right away and a full quote just as quickly. They also had the most competitive pricing out of any dealer i spoke to. When an unexpected complication came up with my order, he was completely transparent and went above and beyond to work toward a solution that was fair to me. It’s clear that he genuinely cares about his customers and stands behind his word. With a purchase this large, it is nice knowing you can trust the person you are working with and know they will be there through the process. I highly recommend Teddy and Sauna Heater Supply to anyone going down the sauna rabbit hole.
By Kevin
Teddy went above and beyond trying to help me out. He spent a lot of time with me trying to make something happen with a sauna company in Estonia. Thank you
By william R.
Very helpful from purchase to install. Great customer service team
By Anonymous
Great experience buying the GL4 from Sauna Heater Supply. Scott was straightforward, responsive, and easy to deal with from start to finish. No pressure, no games, and the owner Teddy followed up personally after the sale to make sure everything was good. That kind of service is rare. Would buy from him again and recommend him to anyone
By Sean D.
So far it’s been a wonderful experience. Teddy and Scott have been wonderful.
By John J.
The products worked fine so zero complaints with that it came quick and on time the only complaint I have is the shipping cost is expensive. If You only need to order one small item. It cost the same as If you order multiple larger heavy items. they need to figure out their shipping costs
By Jacob C.