Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 219 reviews with 4 stars · Clear filters
This is my second order. These insoles are a must-have for me. I definitely know when I wear shoes without them. I have tried a lot of things including chiropractics attempting to alleviate the arch and heel pain. Is the discomfort completely gone? It flairs up occasionally, but nothing like it was. I recommend you try them for yourself and give it a chance before deciding! The only reason I gave a 4 was shipping time.
By Karen S.
I just wish they had them in wide feet because they are very comfortable
By Miguel
Response from Stepprs· Oct 23, 2026
Hi Miguel, We’re glad you find your Stepprs comfortable! We understand that finding the right fit can be tricky when you have wider feet, and we appreciate you sharing this feedback with us. Thanks for giving Stepprs a try, Miguel. We’ll keep your suggestion in mind as we continue working to make our insoles a comfortable choice for more people and different foot shapes. -Emily
The refund process was easy enough. The person was responsive. The refund was processed quickly.
By Synna K.
Response from Stepprs· Oct 23, 2026
Hi Synna, We’re glad the refund process went smoothly and that our team member was quick to respond and help get everything taken care of. We know it makes a difference when a concern is handled without unnecessary delays. Thanks for sharing your experience, Synna. We appreciate you recognizing the team’s efforts and taking the time to leave us a review! -Emily
I love them just wish they would last longer I’m on my feet all day fast pace but they are great when you put them in
By Malisa T.
Response from Stepprs· Oct 23, 2026
Hi Malisa, We’re happy to hear you love the comfort of our insoles! Being on your feet all day at a fast pace can be demanding, so we’re glad they feel great when you put them in. We also understand your wish for them to last longer, especially when you rely on them throughout busy workdays. Thanks for sharing both what you love and where you think we could do better, Malisa. Your feedback on durability is valuable, and we appreciate you taking the time to let us know! -Emily
Just bought these after a pain with other insoles. First feel is that they are fabulous and very comfy. Arch support and shock absorbsion is great too. The price is quite expensive so am hoping they last. We shall see!
By Roman G.
Response from Stepprs· Oct 22, 2026
Hi Roman, It’s great to hear our insoles have made such a good first impression, especially after your frustrating experience with other insoles! We’re glad you’re enjoying the comfort, arch support, and shock absorption so far. We understand that price matters, too, and you want to feel confident that your purchase will be worth it over time. Thanks for giving our insoles a try, Roman. We hope they continue to feel great and prove to be a good fit for you! -Emily
Comfortable but the need more cushioning the big toe,other than that there great! I work in construction.
By Jesse D.
Response from Stepprs· Oct 21, 2026
Hi Jesse, We’re glad you find our insoles comfortable, especially with the long hours and demands of working in construction! We appreciate you pointing out that you’d like more cushioning around the big toe, too. We understand how important that extra comfort can be when you’re on your feet all day. Thanks for sharing your honest feedback, Jesse. It’s great to hear the insoles are working well overall, and we’ll keep your suggestion about the toe cushioning in mind as we continue looking for ways to improve. -Emily
This customer service worker listen to my concerns, and is willing to use this to help them determine ways to improve quality customer service! The person was professional yet friendly!
By Gloria G.
Response from Stepprs· Oct 21, 2026
Hi Gloria, We’re happy to hear you felt listened to and supported by our customer service team. It’s important to us that customers feel comfortable sharing their concerns, and we’re glad our team member took the time to hear you out while remaining professional and friendly. Thank you for sharing your experience, Gloria. Your feedback helps us understand what we’re doing well and where we can continue to improve. We’ll be sure to pass your kind words along to the team! -Emily
Process of getting item refunded took longer than expected. However my concerns were heard and taken into account and handled thank you
By Low
Response from Stepprs· Oct 20, 2026
Hi Low, We’re sorry the refund took longer than you expected. We know waiting for a refund can be frustrating, so we’re glad your concerns were heard and that the matter was eventually handled. Thank you for your patience and for sharing your experience with us. We appreciate you giving our team the opportunity to address your concerns, and we’ll keep your feedback in mind as we work to make the process smoother. -Emily
