Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
286 approved reviews, newest moderated first
Their delivery is a little delayed but the process of ordering and thw website is very easy to use and helpful
By customer
Response from Stair Warehouse· Aug 4, 2026
Thank you for your review! We're glad to hear you found our ordering process and website easy to use. Your feedback means a lot to us, and we truly appreciate your business. Please call me anytime if you need anything 832-797-8219 ~ Shawn
The alder handrails were perfect.
By Kim E.
Response from Stair Warehouse· Aug 3, 2026
Thank you for your review, Kim! We're thrilled to hear the Alder handrails were perfect for your project. We appreciate your business and are grateful you chose Stair Warehouse. Please feel free to call me anytime! ~ Shawn 832-797-8219
Came as advertised! Delivery driver very professional and put it right in the middle of my garage
By Scott D.
Response from Stair Warehouse· Aug 3, 2026
Hey Scott: Thank you for your great review! We're so glad everything arrived exactly as expected and that your delivery experience was a positive one. We'll be sure to pass your kind words along to the delivery team. We truly appreciate your business and hope to serve you again in the future! Please feel free to call anytime: 832-797-8219 ~ Shawn
They were kind enough to make change to my order. And everything arrived in perfect condition. Very happy with there product and customer service Thank you
By Robert M.
Response from Stair Warehouse· Aug 3, 2026
Thank you so much for your wonderful review! We're happy we could accommodate the change to your order and that everything arrived in perfect condition. It's great to hear you're pleased with both our products and our customer service. We truly appreciate your business and look forward to serving you again! Please call anytime! ~ Shawn 832-797-8219
We received what we expected to receive. Order was correct. Delivery was fast. But the quality was the stand-out feature. Just excellent. Thank you for not making this order a hassle. I just needed this project to go perfectly, and it did.
By albert C.
Response from Stair Warehouse· Aug 3, 2026
Hey Albert: Thank you so much for your thoughtful review! Your comments that your order was accurate, delivered quickly, and exceeded your expectations in quality means a great deal to us. We truly appreciate your business and look forward to helping you again in the future! Please call me anytime: Shawn 832-797-8219
Good products and good prices ships very quickly
By john C.
Response from Stair Warehouse· Jul 24, 2026
Hey John: Thank you so much for your kind review! We're glad you were happy with our products, pricing, and fast shipping. We truly appreciate your business and look forward to serving you again! Call anytime ~ Shawn 832-797-8219
The product was as advertised and got to me in a very timely manner.
By Daniel G.
Response from Stair Warehouse· Jul 24, 2026
Thank you for your wonderful review, Daniel! We're so glad to hear you had a great experience and that your order arrived quickly and exactly as expected. We truly appreciate your business and look forward to serving you again! Please feel free to call me anytime - Shawn 832-797-8219
Didn’t receive my order when originally sent the request for a review. They have since reached out and tried to make everything right. Dowel is supposed to be shipped today.
By Robert G.
Response from Stair Warehouse· Aug 3, 2026
Hi Robert, Your Mahogany order shipped early via FedEx! I'm glad we had the chance to talk on the phone and that everything is taken care of. If you need anything at all, please call me anytime at 832-797-8219.
