Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
286 approved reviews, newest moderated first
Fast shipping, easy web page, to use
By james L.
Response from Stair Warehouse· Sep 20, 2026
Hey James: Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience with our products, website, and shipping. We truly appreciate your business and your kind feedback! Please call or text anytime. ~ Shawn 832-797-8219
excellent customer service, great quality products, real person answering calls very timely, so unusual excellence in current world. I am a customer forever, Eva
By Eva B.
Response from Stair Warehouse· Sep 17, 2026
Hi Eva, Thank you so much for your wonderful 5-star review, Eva! We truly appreciate your kind words about our customer service and the quality of our products. It means a lot to our entire team to hear that we’ve earned you as a customer for life. We look forward to serving you again in the future! Best, Shawn Stair Warehouse Call or text anytime - 832-797-8219
I made an error on the balusters and shoes that I ordered. They caught the error and contacted me, I was able to correct my order
By Donna N.
Response from Stair Warehouse· Sep 17, 2026
Thank you so much for your 5-star review, Donna! We’re glad our team caught the error and was able to reach out so we could get your order corrected before it shipped. We really appreciate your business and are happy we could help! Call anytime: ~ Shawn 832-797-8219
Great quality
By DB
Response from Stair Warehouse· Sep 17, 2026
Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with the quality of your purchase. We truly appreciate your business and taking the time to share your feedback! Please call if you need anything ~ Shawn 832-797-8219
Everything about my purchase was fantastic. The customer service was awesome. I called to add to my order it was handled with no issues. Just an all around great experience.
By Roger D.
Response from Stair Warehouse· Sep 17, 2026
Thank you so much for your wonderful 5-star review, Roger! We’re thrilled to hear that everything about your experience was fantastic. We truly appreciate your business and your kind words about our customer service. Call anytime 832-797-8219 ~ Shawn
Everyone was very helpful and delivery was timely.
By Edward F.
Response from Stair Warehouse· Sep 17, 2026
Thank you so much for your 5-star review, Edward! We’re glad to hear that our team was helpful and that your order arrived in a timely manner. We truly appreciate your business and your kind feedback! Thank you ~ Shawn Call or text anytime 832-797-8219
It was very easy to order and I received the products very quickly.
By Alyce R.
Response from Stair Warehouse· Sep 17, 2026
Thank you so much for your 5-star review, Alyce! We’re glad to hear that ordering was easy and that you received your products quickly. We truly appreciate your business and taking the time to share your experience! ~ Shawn Call or text anytime 832-797-8219
As described
By James P.
Response from Stair Warehouse· Sep 11, 2026
Thank you so much for your 5-star review, Michael! We really appreciate your business and are glad to hear that you are happy with your order. Call anytime - Shawn 832-797-8219
