Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
286 reviews
Stair WarehouseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
286 approved reviews, newest moderated first
Product exactly as quoted. Excellent quality, great packaging and quick delivery.
By JG
Response from Stair Warehouse· Oct 21, 2026
Thank you for your wonderful review! We’re glad to hear that the product met your expectations and that you were pleased with the quality, packaging, and quick delivery. We truly appreciate your business and your support! ~ Shawn Stair Warehouse * Please call or text me anytime @ 832-797-8219
Products shipped quickly and everything looks great. Can’t wait to install these and upgrade our stair railing!
By Kristen
Response from Stair Warehouse· Oct 15, 2026
Thank you for your great review, Kristen! We’re glad you’re happy with our fast shipping and craftsmanship. We appreciate your business and hope you love your upgraded stair railing! Please feel free to call or text anytime. ~ Shawn 832-797-8219
It was received in a timely manner and the order was correct. Unfortunately, I ordered the wrong “shoes” for the balusters. I purchased the correct “shoes” and called and was advised to return the wrong ones with a 10% restocking fee. Postage was at a high cost and not worth returning.I would also like to add that within two days of this review I was sent an email from Stair Warehouse thanking me for my review and returning my full price. Can’t do better than that- wonderful company.
By Joan B.
Response from Stair Warehouse· Oct 16, 2026
Thank you so much for the kind words, Joan! We truly appreciate your business and are glad that you are happy. Your satisfaction means a lot to us, and we hope to serve you again in the future! — Shawn Stair Warehouse 832-797-8219 - Call or text anytime
I ordered each size needed for each tread, but they were not individually cut. We had to cut each from 14 and 15 ft pieces. Made it a little more difficult and time consuming for the home project.
By Lisa B.
Response from Stair Warehouse· Oct 14, 2026
Thank you for your feedback, Lisa! We appreciate your business and value your input. Thank you for choosing Stair Warehouse! Please feel free to give me a call anytime. ~ Shawn 832-797-8219
Easy to install, we created a template to space the shoes, makes it even easier. Looks great. Would use again if needed!
By Mark
Response from Stair Warehouse· Oct 13, 2026
Thank you for the great review, Mark! We’re glad the installation went smoothly and that the template helped make spacing the shoes even easier. We appreciate your business and would love to work with you again on future projects! Thanks ~ Shawn Please call or text anytime - 832-797-8219
Stair Warehouse had the product I needed in stock, they communicated very well during the order and shipping process, the product was received on time in a well protected package. I recommend this company and will use them again for my future stair part needs.
By Andrew C.
Response from Stair Warehouse· Oct 13, 2026
Thank you for the wonderful review and recommendation, Andrew! You made my day, We’re happy to hear that you are pleased with the product and our customer service. We truly appreciate your business and look forward to helping you with your future stair part needs! Thanks ~ Shawn Please feel free to call or text me anytime 832-797-8219
Shawn was a tremendous help. With the help of his guidance we placed the order directly online.
By Michael Brown and M.
Response from Stair Warehouse· Oct 12, 2026
Hey Mike: Thank you for the kind review! I’m glad I could help guide you through the process and make placing your order online easy. You just made my day! ~ Shawn * Please feel free to call or text anytime at 832-797-8219
Looks great. Excellent quality. Thanks
By David G.
Response from Stair Warehouse· Oct 7, 2026
Thank you so much for the 5-star review, David! We’re thrilled to hear that you’re happy with the quality and that everything looks great. We truly appreciate your business and taking the time to share your experience with us! Please feel free to call or text anytime. ~ Shawn 832-797-8219
