The order was not shipped on time and…
The order was not shipped on time and caused issue with our job scheduling
By Rylie W.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
292 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you are a homeowner, a commercial property manager, or an HVAC professional, our product and service quality will leave you dazzled. We guarantee everything we do and everything we sell.Our company is one of the pioneering, as well as the largest, suppliers of ductless mini split and multi split systems in the USA, since 1999. We have been proudly supplying our products in almost every country and region of the world through our chain of established distributorships, long before such ductless split systems have become widely available in North America.All of our products sold here are top quality Cooper&Hunter brand equipment, which is a worldwide registered trademark.SouthMiniSplits.com has been established to offer direct factory level pricing to the general public in North America and US territories, through a user-friendly e-commerce website. Our well trained colleagues in the customer service and technical support departments are at your service for any questions, and are here to provide a fine buying experience for our clients.
southminisplits.com (southminisplits.com) has 292 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
292 approved reviews, newest moderated first
The order was not shipped on time and caused issue with our job scheduling
By Rylie W.
Ok hace 3 días o 4 qué veo mi compra ,esta a 30 minutos de mi casa y no se me a entregado ,creo voy a cancelar esa compra ,ya q no se cumplió con el envio,siendo q el rastreador me muestra esta en una zona muy cerca de mi casa
By Luis A.
Response from southminisplits.com· May 28, 2026
Hola Luis, lamentamos la frustración causada por la demora en la entrega. Queremos aclarar que toda la información de rastreo y los datos de contacto de la compañía de transporte ya fueron enviados previamente para que pudiera coordinar directamente la entrega de su pedido. Las entregas freight requieren que el cliente programe la cita final con la compañía transportista para asegurar que alguien esté disponible para recibir e inspeccionar la mercancía al momento de la entrega. Su pedido ya se encuentra cerca de su área de entrega y seguimos disponibles para ayudarle si necesita nuevamente la información del transportista. Gracias por su paciencia y comprensión.
Very professional service. People were really nice. Caught me the right unit. My installer recommended the Cooper and Hunter products. It's such a nice unit. I love it! Thanks again. When I get ready to do any more AC work I'll be calling 😁
By Mike S.
Ordering was easy spoke to a real person fast delivery great didn't have to wait or wonder
By TOMMY P.
Install kits are great, delivery was fast, I will use this site going forward.
By Albert S.
Part came in great shape and was exactly what I needed. It matched perfectly
By Martin B.
They always help you as much as possible and will work with whatever job you have going on at that time good job guys thank you for your help.
By Norman A.
Don’t waste your time buy from mini splits 4 less or Amazon or ebay👍
By Aaron