Alpine Home Air ProductsReviews of alpinehomeair.com

Great product and great service.

Great customer service! The person I spoke to was very helpful and knowledgeable. Parts were shipped to accommodate a used mini split I purchased. It's now working great! Highly recommend Alpine Air!

The Blueridge mini split was our second one. We loved our garage addition and so did our Daughter and Son-in-Law so we got one for them too. The install went smoother than the first, but with the benefit of being able to copy all the wiring and recollection of the general order of things it was great. Because we weren't sure exactly where the HOA was going to let us put the unit, I ordered a longer line set and did shorten it with a relatively robust flange tool from Home Depot. Maybe that will be used again for my third install... :) Overall the unit is great and the customer service is awesome to get some more parts ASAP in the middle of the install. The unit is quiet, blows cold and more efficient than my first one! You guys nailed it!!!

The technicians I worked with were extremely helpful, knowledgeable, and patient. I highly recommend purchasing from Alpine Home Air. Any time you have an issue, their team is willing to walk you through the troubleshooting process step by step until it's resolved. Exceptional customer support like that is hard to find and is one of the main reasons I'd buy from them again.

Prompt to the point

The upfront sales experience was great. The sales rep answered my many questions over a period of a couple weeks, sometimes having to forward them to the tech support side. Once I was confident I had the right components, it was well packed on two pallets and arrived in short time. By 10/09/26 I had the furnace installed, which included quite a bit of duct rework and a complete rerouting of the gas and electric lines. I'm impressed so far with the two stage gas furnace. Next I began the install of the A/C compressor. I opened the control box only to find the filter/dryer was missing the cap on one end. I called tech support to verify that it was unusable and he agreed to send a new one. But they had no stock and it had to come from the factory with a delivery estimate of 7-10 days. I thought about just ordering one online, but the warranty states that any repair parts must be OEM. On 10/20/26, I went online to check on the filter/dryer order and it showed the unit might get to Alpine by 10/23/26 but then might take until 11/16/26 to get to my house! I am startled that such a simple, standard part can take a month to get! I explained the situation to their chatbot and was told to call tech support. The tech support guy just said there's nothing he could do. Not a single "I'm sorry", not an offer to expedite shipping, not an alternate part - nothing. So I said "if I get my own replacement part, will you still honor the warranty?" and he assured me he would. So I've spent another $51 to get a Sporlan filter/dryer that will be here 10/21/26 and I can finish the install and have it inspected. During the search for a replacement filter/dryer, I found that the Sanhua unit that came in the original shipment is a discontinued model. Perhaps this has contributed to the delays but that's not my problem. If this is typical customer service from Alpine, it looks like I've made a huge mistake. Update - the Tech Supt Mgr called me directly to explain the delays and apologize for the way it was communicated to me. He also immediately reimbursed me for the part I purchased and the time I spent on it noted that this case will be added to the training material for the tech support folks. That was the ideal response given the circumstances. I wish it hadn't come to this but I have to give them credit for a great cleanup effort. I'll ding them one star only because of this incident. But I'll also add that my 10 or so other interactions with them get 5 stars.

Great product and customer service is great

Customer service was good. They helped me pick an appropriate furnace for my house to replace my existing aged and damaged furnace. The whole process was relatively seamless. Shipping was quick, there was a little damage to the fins on the heat exchanger, but I combed those out. There was no evidence of damage to the outside of the unit or the box itself. This is something that might have happened during manufacture. One thing that I would improve is the list of local companies that agreed to do an install. Several of these companies had no idea what I was talking about, and stated that they did not do installs on equipment that they did not also furnish. The one company I did find offered to do the install of a furnace for about twice the cost of the furnace itself. That was somewhat disappointing.