Great job
Great job, continued with the great work
By Jorge S.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
138 reviews
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SCHI is a Christian based, firefighter-owned inspections company with offices in Jacksonville, Wilmington, and soon expanding into the Raleigh-Durham and Charlotte areas of North Carolina. Our inspectors are veteran North Carolina Fire Service Professionals with over 130 years of combined service to communities in Eastern, Central, and Western North Carolina. Our inspectors are all licensed through the State of North Carolina Home Inspections Licensing Board (NC Office of State Fire Marshal - Engineering Division), possessing a vast array of training and experience in the areas of inspections and/or codes enforcement for the State of NC. All inspectors are members of InterNACHI, ASHI, as well as the NC Assn of Licensed Home Inspectors
Southern Charm Inspection Services, LLC (southerncharmhi.com) has 138 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
138 approved reviews, newest moderated first
Great job, continued with the great work
By Jorge S.
We highly recommend Southern Charm! Will is super knowledgeable and helped us to understand all the elements of his report so we could make informed decisions about repairs needed. His report was lengthy, thorough and had photos to help define the areas he reviewed. He welcomed any questions we had and was readily available when we called; what could have been a stressful and confusing element to navigate during the buying process was made easy by Will. We could not have asked for a better experience!
By very happy C.
Response from Southern Charm Inspection Services, LLC· Jul 4, 2022
David and Beverly, it was a true pleasure working with you both, as well as your engineer to make this commercial location come together. You all are top notch clients to work with and that always makes things so much easier on all parties involved. Here’s to wising God’s many blessings on you, your’s, and your future.
In my opinion, this company doesn't provide good value in home inspection. I am very experienced in buying/selling homes but was moving to Wilmington and my agent recommended Southern Charm. I was very disappointed with this inspection and voiced my opinion in a Google Review. Inspector repeatedly contacted me to have long winded discussions. All he had to offer was that his report met industry minimum standards. I had to threaten to contact the state license board or law enforcement to get him to stop. Apparently he can't accept that some people may have been unsatisfied with his work. A year later he initiated an effort by Trust Pilot to have my review taken down. He should have simply written a response disputing my thoughts. He kept saying he was "confused" but my critical Google review was quite clear about my issues with his work. He has done the same thing with other unsatisfied customers here on Trust Pilot.
By Louis
Response from Southern Charm Inspection Services, LLC· May 31, 2022
To our potential clients. At Southern Charm, our motto is “Your Peace of Mind Is Our Greatest Asset” and we strive to satisfy each and every client with whom we work. Unfortunately in the case of this inspection and in the mind of this reviewer, we failed to hit the personal mark of set expectations of this reviewer. We regret that although we have made every attempt to work with the reviewer, we have been unable to meet the expectations they had personally set forth. As with any and all clients with whom we work, we do and are expected to keep the lines of communication open in a professional manner. We are expected under the letter of law to maintain open communication with our clients for the purposes of information dissemination and we always welcome feedback so that we can constantly improve our services. We did attempt to make contact with the reviewer as directed by law and only had subsequent contact as requested by the reviewer, only to be threatened at the point the reviewer was not satisfied with the outcome of our conversations. This is where our communications were closed with this reviewer. We regret that this reviewer’s experience was not to their satisfaction. We sincerely wish the reviewer and the reviewer’s own the very best now and in the future.
Will was great. Honest and straightforward....told me what I NEEDED to hear...not what I WANTED to hear. Highly recommend.
By Carlton T.
Response from Southern Charm Inspection Services, LLC· Jul 4, 2022
Carlton, I am glad I was able to offer you sound advice regarding your property during a time none of us desire to go through. I am glad to know a least part of that is now in the past and you are doing well. Here’s to wising God’s many blessings on you, your’s, and your future. PS. The 75 is on the way lol.
Will was great. I enjoyed talking to him and having him explain what he found at the house. Thank you so much Will!!!
By Sarah
Response from Southern Charm Inspection Services, LLC· Jul 4, 2022
Sarah and James, it was phenomenal working with you guys and I agree, the conversation was great. I always love educating my clients on their home. Please never hesitate to reach out should you guys need anything. Here’s to wising God’s many blessings on you, your’s, and your future.
Southern Charm Inspection Services was great! Will was extremely helpful and informative. He really took his time for our inspection and had such a detailed report. I am so happy we went with his company for our inspection!
By Angelika
Response from Southern Charm Inspection Services, LLC· Jul 4, 2022
Angelika, it has been a pleasure working with you throughout all you have been trying to get accomplished. Please never hesitate to reach out should you guys need anything. Here’s to wising God’s many blessings on you, your’s, and your future.
Outstanding service, next level expertise and very helpful and willing to answer any questions. I would definitely refer anyone to Southern Charm. The name of the business says it all!
By Brad
Response from Southern Charm Inspection Services, LLC· Jul 4, 2022
Brad, it was great having the opportunity to work with you to make your experience a bit easier and thank you for the very kind words. Please never hesitate to reach out should you guys need anything. Here’s to wising God’s many blessings on you, your’s, and your future.
Was one of the most knowledgeable and genuine inspectors I’ve ever used. He was extremely personable and answered every question I needed. He will always be the one I go to for future inspections.
By Jared D.
Response from Southern Charm Inspection Services, LLC· Jul 4, 2022
Jared, you’re the man. Thank you for your kind words and the confidence you have placed in my company. Like with all my clients, the ones who desire to work as a team to make it all happen are the ones who make my job soooo much easier. Thank you for that, sir. Please never hesitate to reach out should you guys need anything. Here’s to wising God’s many blessings on you, your’s, and your future.