I feel like they talked a big game but…
I feel like they talked a big game but missed some major things like the AC not working properly and major cosmetic issues with the vinyl flooring. Very disappointed and will not recommend.
By customer
Response from Southern Charm Inspection Services, LLC· Jun 22, 2021
Amber, we greatly appreciate your feedback. We do take a tremendous amount of pride in the work we do and are troubled you feel we missed the mark. This service includes providing a customized and informative report for real estate decisions. The evaluations we perform are done so based on the guidance of the North Carolina Standards of Practice we must follow under North Carolina General Statute. On the day of the "New Home" inspection we provided you, all areas of concern you have mentioned within your review were fully evaluated according to the mentioned standards. During our discussions, we advised that some of your concerns regarding your builder could not be included within the report, as they were not areas of defect. The flooring issues were addressed within your report, however, there were no issues present concerning your HVAC, with your HVAC system operating well within industry standards. We always remain more than open to starting a dialog that may assist us in a positive resolution. However, up until this review, you have made no attempt to notify us nor to discuss your concerns. Please reach out to us at 910-444-9600 so that we may clear up these matters, as we are more than willing to assist you. Respectfully, William (Will) Heath NCLPI, CMI, CPI