Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Very impressed with everyone i have reached out too. The whole experience has been smooth and easy. Truly happy with choosing this app for therapy!!
By Angela G.
Response from SonderMind· Jul 2, 2026
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Patients wishing mental health therapy do not LIKE to speak with a virtual assistant.
By RAMIREZ
Response from SonderMind· Jul 6, 2026
We appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please contact us at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Jason always listens and is very supportive and knowledgeable!
By George
Response from SonderMind· Jul 2, 2026
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Cathy is personable and listens to your needs helps you find solutions.
By Shirley
Response from SonderMind· Jul 2, 2026
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Had a hard time navigating the place your text sent me.
By STOIMENOFF
Response from SonderMind· Jul 6, 2026
We appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please contact us at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Sondermind is an amazing platform/app that pairs people with the right counselor based on patient needs/issues. Very easy and convenient to use.
By MF
Response from SonderMind· Jul 2, 2026
Thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
nice i like her
By keely G.
Response from SonderMind· Jun 30, 2026
Thank you for taking the time to leave this review!
My therapist is very helpful with several steps to take to take care of myself and boundaries. But getting a hold of the company for billing issues is impossible. I have sent 2 messages to be called back to fix the issue and have no idea it was received. There has got to be someone that I can talk to in person. Bad business practice, it should not be this way. Email messages only is not ok. Sincerely, Leslie Bock
By Leslie B.
Response from SonderMind· Jun 30, 2026
Thank you for taking the time to leave this review!
