Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
My therapist was excellent. Caring and empathetic to my needs. Patient and caring.
By antonio
Response from SonderMind· Nov 30, 2023
We so appreciate hearing about your experience! Thanks for taking the time to leave us this review.
I feel I can talk to someone neutral to my life and not be judged, just heard
By Donna
Response from SonderMind· Nov 30, 2023
We really appreciate your feedback!
SonderMind has honestly helped me in more ways than I can begin to express. I was paired up with by far the best fitting therapist a person could ask for. It’s to the point where each week I look forward to going to my appointments. It’s honestly impacted my life A LOT.
By Emily Ann F.
Response from SonderMind· Nov 30, 2023
We really appreciate your feedback! Thanks for taking the time to leave us this review.
I have worked for three other teletherapy provider platforms, including Better help. Sondermind is the most therapist centric model in it's concern for delivering high quality and well compensated professionals. Other companies seem to rely on " industry standards" to excuse their poor compensation and shady recruiting models but Sondermind is transparent and authentic...and generous to both the client and therapist in timely and efficient customer service. They are not perfect but they get that they need to keep listening and scaling to the user and operator feedback as opposed to the only the profiteers.
By Anthony L.
Response from SonderMind· Nov 29, 2023
Anthony - thank you SO MUCH for leaving this review! We truly appreciate it. Best, SonderMind
SonderMind is a Great Company to work for! Customer service is amazing and so helpful. They provide you with plenty of clients and this has been a very rewarding experience work for the company.
By Vanessa S.
Response from SonderMind· Nov 28, 2023
Thank you so much for leaving this kind note, Vanessa! We're very fortunate to work with such caring and dedicated providers.
DO NOT SIGN UP with SonderMind!!! Horrible services. Therapist didn’t show up to my 1st session. Don’t waste your time and money. Regret signing up with SonderMind. Their Customer service has you on the phone for a LONG TIME and do not answer the phone. ZERO STAR REVIEW.
By Emma Leticia R.
Response from SonderMind· Nov 27, 2023
Hi Emma, We are so sorry to hear you didn't have a good experience. We would like to better understand what happened so we can investigate appropriately. Keep an eye out for an email from TrustPilot requesting the information associated with your SonderMind account. Best, The SonderMind Team
As a therapist who works there, they seem to always be working to improve the system and grow as an organization. I feel valued as a therapist and there seem to be a host of providers open to seeing patients that I might not be a good fit for.
By Mariam S.
Response from SonderMind· Nov 27, 2023
Thank you so much for taking the time to leave this note, Mariam!
This is a horrible platform. I was charged for services as out of network, 6 months after the fact, after being told that I was in network. After I disputed the transaction, I was then double charged for all sessions at a reduced rate. Customer service is horrible. I ask to escalate and they do nothing. Tried to work with Hailey L, Lead Wellness Coordinator, who was unhelpful
By Julia G.
Response from SonderMind· Nov 22, 2023
Hi Julia, I'm so sorry to hear you did not have a good experience. In order to investigate further, we'll need some more information. Keep an eye out for an email from TrustPilot requesting the information associated with your SonderMind account. Thank you, SonderMind
