SonderMindReviews of sondermind.com

My counselor was very easy to work with. Always seemed interested in what I needed to talk about. I wi sh didn't have to quit, but just can't afford it right now with everything that's going on.

I feel heard and understood

I felt heard and comfortable by Emma throughout our hour long session. Therapy had been scary for me as I have so many things to confront. I felt like a deer in headlights going into it, but Emma was so easy to talk to and even asked me what direction I would want my therapy to go in. It was nice to get some things off of my chest in a healthy way. I look forward to my future with SonderMind.

My therapist is the best I’ve ever had but Sondermind is only concerned about money. I owed them 320.00 for my deductible, for two sessions. I paid 160.00, which was all I could afford and they refused to allow my therapist to do a session with me until I was paid in full. The kicker is the balance just came due a few days before the session. I’ve been a patient with Sondermind since 2020 and have always paid my bills on time so why would my healthcare be disrupted for non payment of one session until the following month when I could send the remaining balance?!?! Horrible don’t use them!

Their finance team and customer service is horrible!! My therapist is the best I ever had. Even I have horrible experiences with SonderMind! Not able to reply to your message, but that will be great if I can finally hear from you after trying to reach you since December. I can provide with case number in email!

Being Charged Incorrectly I keep contacting support for them to use my EAP - but they just keep charging my credit card. Oh no big deal, just call support right? 40 minutes and no help. How about email? 2 months and no response for the first issue with several followups. "Give us 30 days to look into it" for the next one. And yet - I keep getting charged when I shouldn't. Garbage service. Would not recommend to anyone.

Kaiser covers video therapy 100% and out of nowhere I get bills for two sessions from Sondermind. They said they got submitted wrong and theyd re submit. When I asked a few days later if they did, they said that Kaiser is wrong and they wont resubmit them. Never have problems with Kaiser- nothing but Sondermind problems. On top of this, the therapist mocked me and then was aggressive with me. Not helping my mental health at all- I am worse now from Sondermind! Today I spent 45 min waiting for a billing agent so I hung up. Kaiser told me that you had completely billed wrong- you were supposed to bill through Carelon and did not. Either way- I owe you nothing! Also- the bill you show and invoice are useless since it does not show the date of service only when it is due. The invoices are: 4/27/24 acdd57fb-5b04-467d-b9b8-9c0e79fc54a7 $178.43 4/27/24 122197c4-e87a-482e-8704-4eee87ba7e01 $178.43 Also beneath that on the billing page, it says I can look at past claims-none are listed there. You really need help with your billing practices.

•Unreliable, rude therapists •Therapists don't follow company policies for contacting clients •Took our money for one session •Expensive, even with insurance