SonderMindReviews of sondermind.com

Natalie listens and provides excellent feedback. She was my life saver and now maintainer. Her excellent ability to converse at all levels makes her special.

I found SonderMind by accident in my deep search for the perfect therapist! I'm so glad I did! Belinda has been simply amazing in helping me on my personal journey. SonderMind keeps in constant contact to ensure my needs are being properly meet! I've referred the company to friends and family, and all have had the same wonderful experience. There are so many MH providers these days, but SonderMind goes above and beyond!

They charged me for my first session even though my insurance paid the full amount. They have no phone number to call with concerns. They took weeks to respond to their online form and it took about a month to get my money back, which never should have been taken in the first place. Will never do business with this company again and I do not recommend them to anyone.

I have been waiting for someone to get back to me in regards to billing my insurance. I emailed several days ago and no one has responded. My account was charged when it should not have been. I need a refund asap.

Therapist Great ~ Billing is the Worst! I love my therapist, however, I have been battling with billing issues for the last 5 months. A claim was submitted incorrectly to my insurance company and Sondermind has no idea how to fix it. They will not reach out to insurance companies to resolve issues. I was a part of a three way call with Sondermind and my insurance. I was sure that it was resolved, but my bill still reflects the incorrect amount. Sondermind must have AI working hard on all the automated replies I have received. The only resolution they have is delaying the payment. I am beyond frustrated.

This is all projected to Sondermind the company NOT the therapist I talked to. The company should be looked into for deceitful marketing and misleading billing practices. Note the company gladly states an average price of $44 per session while my session is over the average price by ALOT. I wonder what Sondermind's marketing team defines as "average". I got charged for an amount of $294 for the first session. I had the session but it ended half way through the 60 minutes. I called the customer service and asked for the billing department and they said there is no direct line to the billing department you had to email. I have emailed but the response time is 48-72 hours. I will be waiting and I will call customer service each day to get this resolved. I will dispute this with my credit card company. It really makes me mad how customers get taken advantage off especially like a health care company. I will be deleting my account fully.

allowed me to get connected to much needed help.

Sondermind overcharged on my copay after first session, so I followed the instructions to submit my issue using their online form on 7/9/24. Despite the stated 48-72 hour response time, I received no reply. I submitted another request through the same form and finally got a response on 7/17/24 from Leslie in General Billing Support, who wrote, "I have sent a request to our internal billing department to review the claim. Please allow 14 business days for them to review your account and reach out about any refunds due." That was the last communication I ever received from SonderMind—no updates, no refund since. It's now 8/20/24. Today, I called a care manager who had no access to billing. The agent was sympathetic and saw that my case number was in the queue for a refund, but all she could do was submit yet another ticket to billing on my behalf. Beware of SonderMind—great therapists, but their customer service and billing practices are terrible. I will be closing my account after my first and last session.