Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
My therapist Trish is everything I needed and hoped for. The platform did a good job helping us connect and running the video.
By Teresa W.
Response from SonderMind· Feb 10, 2025
Thank you for this lovely review, Teresa! Wishing you all the best!
Crystal is fab....
By tim P.
Response from SonderMind· Feb 4, 2025
Thank you, Tim!
I have been getting bills for $117 per session session. I am with Kaiser and it’s a $20 co-pay. They will not provide you a phone number to call. They tell you to send an email. Good luck on a response.
By Kevin P.
Response from SonderMind· Feb 3, 2025
Hi Kevin, Thank you for bringing this to our attention. We're sorry to hear you had some frustrations with billing. Our team would be happy to look into this further. Please keep an eye out for an email from TrustPilot requesting the information associated with your SonderMind account so that we can look into this and do what we can to correct it. Best, SonderMind
Excellent care
By Consumer
Response from SonderMind· Feb 4, 2025
Thank you for taking the time to leave this review!
Darrell Adkins is easy to talk to, and he listens to what I am saying. Then he gives easy to understand responses and suggestions.
By Bill
Response from SonderMind· Feb 3, 2025
Thank you, Bill! We are honored to be part of your mental health care journey.
Love both my therapist & psychiatrist. Already feeling better!
By Sandra W.
Response from SonderMind· Feb 3, 2025
Thank you, Sandra! So glad your SonderMind providers are making a positive impact in your life.
Their billing department is horrendous and cannot give you a straight answer on charges. I saw a provider under the notion it was at least partially covered by insurance and then they slapped me with a bill of $113 per session months later with no communication of charges prior.
By Andrew R.
Response from SonderMind· Feb 3, 2025
Hi Andrew, Thank you for bringing this to our attention. We're sorry to hear you had some frustrations with billing. Our team would be happy to look into this further. Please keep an eye out for an email from TrustPilot requesting the information associated with your SonderMind account so that we can look into this and do what we can to correct it. Best, SonderMind
I would give zero stars if I could. I just had a baby and was looking into having postpartum depression therapy as well as all around generalized care. Got an appointment set up for 12pm to 1pm. I joined the call at 11:55am and waited until 12:40 pm and still the provider never joined. I never even got a message saying she’d be running late or needed to reschedule. I’ve been in therapy for over 15 years and have never once had a provider be more than 15 minutes late to a session. Super unprofessional. I message their support to make them aware, no response. I message again because I got a notice I would be charged $85 for the appointment that never happened due to the providers absence….. no response, imagine that. Continues to try to charge my card for the $85 for my “past appointment”…. Glad they take mental health seriously :D
By Madison J.
Response from SonderMind· Jan 27, 2025
Hi Madison, Thank you for bringing this to our attention. We're sorry to hear you had some frustrations with billing. Our team would be happy to look into this further. Please keep an eye out for an email from TrustPilot requesting the information associated with your SonderMind account so that we can look into this and do what we can to correct it. Best, SonderMind
