SonderMindReviews of sondermind.com

I really like to work with Sondermind. I have a flexible schedule and I work mostly from home

ANGRY!!! Feel completely taken advantage of & IGNORED!! I had 2 50 min therapy sessions. My therapist was attentive & kind, no complaints with her. WILL NEVER USE SONDERMIND AGAIN!! They billed me, not my insurance, for both sessions! Was never advised my credit card would be billed, like it clearly states they will inform before billing, on their TOS. JUST TOOK MY MONEY then sent invoice! Ok.. just inform them and have them bill my insurance, right? NOPE!!! Was billed 3/4/25… filed an online complaint on site. Received the “24 to 48 hr to respond or resolve” BS…. THEN SILENCE!! Filed 2 more COMPLAINTS to charge my insurance… received same BS response, it’s now been almost 30 days! Pick up the phone & call, they will fix it! NOPE only 2 #s they have are for finding new people to rip off!!! I am so frustrated & upset. I’m on disability, a single mom, very limited income!! $300 is a HUGE amt of $ for me & my kids!!! I couldn’t pay my phone & internet bill because SONDERMIND took my money & will NOT make it right! Or even a dang response!! I was so excited when I found SONDERMIND, virtual therapy is much much easier for me. With my severe anxiety & mental disabilities it’s very very difficult to feel comfortable to not only seek help, but open up, etc!! I was so proud of myself for finding SONDERMIND & following through. But here I am, out $300, no therapist, no help!! I feel COMPLETELY TAKEN ADVANTAGE OF & IGNORED!!! I will tell my horrible experience to who ever will listen! So no other person seeking to better themselves gets SCREWED!! SHAME ON YOU SONDERMIND!

I am a provider with SonderMind and cannot say enough about the quality of support they give to those seeking therapy as well as the clinicians who work with them. I have worked with several online counseling platforms over the years, and SonderMind is by far the gold standard. They make it a priority to build relationships with those working for them, and this gives a strong sense of connection that is hard to find in the online environment. If you are considering counseling or being a clinician with SonderMind, you will find that you will be a top priority for them.

After three therapy sessions with a therapist I really liked, which were to be covered by my Medicare advantage plan, I was billed for all three. I responded to the billing email pointing out my coverage. I received a case number each time I did this, but there was no further follow up and my credit card was billed anyway. I found absolutely no way to directly contact the company, nor could my therapist seem to help me. The platform itself is miserable for a Zoom session, freezing and glitchy. Definitely would NOT recommend Sondermind. It just made me feel worse.

As a client, Sondermind has been the worst platform to deal with for therapy. I'm glad I don't have a more extreme mental health condition because this would surely push me over the edge. The website is consistently down (in the past 3 months I can rarely even load the login page). It billed me self-pay for an appointment that was over 2 months ago instead of billing the insurance I had on file. After billing me personally I got an email that they deleted my insurance from my account and I can't login to change that. I submitted a ticket in the past and they said the issue with insurance was resolved and it was on file to be billed. I submitted a ticket three days ago and have not heard back. I've had three appointments over two months ago that were never billed to insurance and two have yet to be charged. This is the worst. I recommend Headway over Sondermind.

I would give no stars if possible. This is the worst company for anyone who is suffering from any type of mental disorder.

I was incorrectly charged for a video session that I did attempt to join only a few minutes late but my provider was not on the call. I sent her a message and she replied several minutes later - still well within our session time - but did not rejoin the call to provide care. After failed attempts to call their customer service (you can only be sent through the computerized phone tree if you're an insurance company or provider), I emailed my issue to support at sondermind.com. I received one follow up email a month ago with no claim number and a vague "we'll get back to you" with no reply since, even with my multiple follow up emails asking for an update. I really needed that therapy session and felt entirely abandoned both by my provider and now by Sondermind as a company because not only was I charged a high fee for a session I tried to attend, but I've received no response to my inquiry about the charge. This is so disappointing as a professional and a company with a mission to "improve mental health care – through easier access, use of individualized care, and life-changing outcomes." I have not felt like my individual care was considered at all and access has been anything but easy. Outcomes are life changing only in the sense that I now feel more jaded than ever about business integrity.

The therapist was great! It was a really good session. She was a real pro, but billing is ridiculous. I was charged $300 for an initial appt. I thought it was $120. Then I cancelled the upcoming session (for another $300) and they STILL tried to charge me! It would have been $600 for just one month! I'll never use this service again.