SonderMindReviews of sondermind.com

therapist was straightforward and gave immediate actions to take. VERY good at hearing what client had to say and was trying to explain. Have already benefited from my three sessions so far. Side note: Getting a few too many texts from Sondermind.

I should start this by saying I am someone who had to have a lot of people telling me to seek professional help before I did. For the most part, I got what I expected venting with a professional. While it is nice to have another ear to speak to, this is something I can do just as easily with friends.

The physiologist was excellent. The therapist was a loon. Either way…I told them my insurance and my budget and told them not to connect me with anyone who doesn’t accept my insurance. I thought I gave my atm info for my general copay. I was billed over $600 that was deducted from my account and couldn’t pay other bills and put me in dept. I wouldn’t go through them because you will not know if insurance is honestly excepted even though they promised until all amounts are deducted from your accounts.

Sondermind sends me referrals and the patients are not aware that they were matched with me or that their information was sent to me. Therefore, they are not ready to schedule an appointment and seem surprised that I called/texted them. 2 weeks ago I received 13 referrals and less than 7 of them scheduled with me or even responded to my communication. This week I received 2 referrals and 1 of them scheduled. It's not a system that works well for me as a clinician if I am relying on S'mind to send me referrals. I do have my own LLC and I use the S'mind platform to see patients and submit claims. I like that there is an AI transcriber that does my notes for me and I get paid in less than 48 hours. Those are the Pro's of this site.

Signing up and filling out the massive amount of paperwork was easy. Finding a supposed councilor was equally so. Unfortunately getting and keeping an appointment, nightmare. Made appointment with councilor number one and within a day or so: Heads up! Your session has been cancelled. Made appointment with second councilor and actually had a meeting. No problems with the app, first appointment was fine. Councilor number two was going to be away just after that meeting so we made an appointment for over two weeks out. Evening of the day before that meeting, Heads up! Your session has been cancelled. In the meantime, I am going through the toughest month of my life. Using this service was a complete waste of time. I recommend anything but them.

I like that I can experience speaking with someone virtually. I do not like that the platform doesn’t give us the opportunity to connect due to whatever issues. I have missed out on several scheduled sessions due to my therapist stating she had issues connecting or logging into the platform.

I like my therapist. We just talk about everything.

I love my therapist. She is wise, compassionate and helps me see my issues.