SonderMindReviews of sondermind.com

I have a therapist and a psychiatrist through sondermind and although I have just recently started, I like them both a lot. They are both very friendly and very easy to talk to. I have no problem sharing anything. They are both professional and very good at their job. Sondermind is a great company as I get reminders of my appointments and they have games in the app that help to calm your mind. They also have more things in the app to help you meditate or journal etc... I definitely like the company so far and its covered by my insurance completely.

Complete waste of time. Can't be bothered to correctly bill insurance and just sends nastygram emails demanding payments being resolved for their mistakes. Practically extorsion. Tried for an entire year on and off different drugs or whatever. Convenience of video appointments only matters when you can still get through their little portal. Provider was fine enough but everything always felt rushed. That's what I get for just trying to get better mentally. Wasted time and money and nothing changes.

Let me first start by saying that I LOVE my therapist. She is helpful and knowledgeable. That is the only reason I gave any stars at all. Unfortunately, the administration for Sondermind is awful. My insurance coded something incorrectly and so I was charged money when I shouldn't have been. It shouldn't have been a big issue. This was not Sondermind's fault, however, they have no phone number for billing help or customer service and when I emailed I just kept getting responses back that made it clear that they had not reviewed my case and they made me act as a middle man calling my insurance company daily for more and more information just to prove I owed them nothing. It would have been one simple phone call, but instead was weeks of chasing my tail while their administration just pushed their work off on me even though it was more difficult for me to access the information. Meanwhile they sent threatening emails daily telling me if I didn't pay them, I'd be blocked from appointments and sent to collections. My insurance company tried to contact them to resolve the issue multiple times in multiple ways and they were unapologetic that there was no way to contact them except waiting days for an email which the insurance can't do. I sent information to them day after day and they told me one thing they needed per email, prolonging the whole issue. My representitive was rude, dismissive and unhelpful. The whole process was a waste of my time. If I was this incompetent when it came to my work, people would die. It's disgusting that we have no recourse when it comes to these lazy administrators who like to get paid to sit around writing unhelpful passive aggressive emails.

I’m thankful for the help I’m receiving from my therapist and company

A great therapist with a sense of humor

I found it easy to get support when I needed billing support and to speak to an actual person after emailing

My therapist is fantastic. However, this constant data collection on the part of Sondermind is annoying. The process of therapy does not invoke instant results that can be recorded and quantified. You deliver a valuable service, but understand your corporate mentality of obtaining immediate results is a deterrent.

I was charged over $200 for a session I believed was canceled. I even received an email from SonderMind stating that the therapist had canceled the appointment. When I reached out to support, they insisted the session took place but were unable to provide any clear evidence or explanation. The lack of transparency and accountability left me frustrated and concerned. I expected better communication and billing practices from a mental health provider. I hope SonderMind takes steps to improve how they handle situations like this.