Decent Website, Could be Better
Thought it was lacking clear details about the contract and terms and conditions.
By John S.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
773 approved reviews, newest moderated first
Thought it was lacking clear details about the contract and terms and conditions.
By John S.
Jeremy did a rally great job - both in setting up my systema nd explainign everything to me. I would highly recommend him and forward.
By Julie T.
The installation process was quick and easy. Our tech, Ricky, was very knowledgeable. We've had the system for several days with no problems, whatsoever. Highly recommend Forward Home Security/Smith Monitoring.
By Lincoln D.
Very user friendly very pleased family is safe Jeremy Art did a fantastic job on setup.
By Joseph W.
The install took the allotted time. The contacts on the doors are invisible, the system is easy to operate and most importantly... it's affordable
By Ray C.
David Lee did a good clean job of changing out my previous system and he didn't mind answering any question that I had. Walked me through everything and David was courteous and valued tech for Smith.
By Josh S.
I called to check into an alarm system for my house. After a brief, informative conversation an appointment was set up. The installer was at my home and finished within 5 hours of my initial call. The installation was quick and the instructional training was great too. Thank you
By Paul Behrend J.
There was a bit of confusion at the beginning but otherwise everything was good.
By Dina W.