Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
773 approved reviews, newest moderated first
Mark was awesome, the service was completed on time, He explained all the features with a lot patience. He displays a commitment to excellence making sure we were happy with the service. we are excited to start using the system.
By Adriana R.
very consultative about different aspect of home security. highly qualified technician who determined issues with my current system, and fixed it promptly.
By Shawkat I.
very nice person and knowledgeable of equipment
By chris B.
I wanted to find a security monitoring company that was responsive to my needs and honest without a fear of being oversold or overcharged, and Smith filled that need. The technician, Mark, came when he said he would ,reprogrammed the keypad, and explained everything in detail. My bill has dropped from $54 a month to $18 a month. I could not be happier.
By Douglas C.
Great Tech (Mark Bryant) very professional. Installation looks great and worked the first time. Mark took his time reviewing system with us. Very knowledgeable about all aspects of system and App's. I have had several tech come to my home and most of the time I know more about what they are doing than them or they just don't look the part. It was great to finally have a tech that presented himself very well and knows what he is doing and takes pride in his work. Great Job Mark Thanks Again The Melancon Family
By Jay M.
They have excellent costumer service, did the job with perfection, and did the job fast. I would recommend them to everyone.
By Ayan M.
Jose was our installer. He gave us a heads up when he was going to arrive and arrived just in time. The installation was very fast and clean. With todays technology there really is no need for wires. Most of the install was wireless. After the install he guided us on the mobile app and showed us hot to operated and keep our home safe. Jose is an asset to your company and thank you Jose for your customer service and knowledge of security systems... The Gonzales Family Jarrell, TX.
By Henry G.
I opted for you company because of the reviews and have had nothing but problems and excuses. A few days after the system was installed I had to have your tech out to work on the system. I continued to have issues and when I called to cancel my service, I received all type of excuses and reasons. One thing is sure, I will most likely not be a long term customer of your company. Sorry to have to write this but you should under promise and over deliver. You have a long way to go.
By Hector T.
Response from Smith Monitoring®· Sep 22, 2016
Hi Hector, We have been an award winning company for 5 years in a row that is directly tied to our customer satisfaction. We're in the business of helping people get the most out of our products at 100% satisfaction, and it's unsettling that you're not happy. Someone from our department will contact you soon to see what we can do fix your issues.
