Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
245 reviews
SmartCruiser.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
SmartCruiser.com (smartcruiser.com) has 245 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
245 approved reviews, newest moderated first
Very helpful!
By Judy
Response from SmartCruiser.com· Jan 3, 2020
Thank you for your feedback. We are glad you found our service helpful. We do our best to provide our clients with great service and extra value. We look forward to helping you plan your next cruise vacation.
Jennifer Boose is the best of the best. I only got an extra $100.00 on on board credit, but also was eligible for a suite for only $5.00 a day. Thanks Jennifer & Smart Cruiser. V/R William Ambler
By William A.
Response from SmartCruiser.com· Nov 25, 2019
Thank you for your feedback. We are so glad you enjoy working with Jennifer. And what a fantastic deal you received on the Ocean Suite. You'll enjoy that for sure. I do see notes on your reservation that you have a $150 onboard credit as the extra value from SmartCruiser.com Enjoy your cruise and we look forward to helping you plan your next cruise vacation
Jennifer is the most wonderful to deal with. We’ve booked several cruises with her. Always great to deal with. Highly recommended.
By Daniel
Response from SmartCruiser.com· Nov 19, 2019
Thank you for your feedback. We appreciate your loyalty and recommendation! We agree, Jenn takes great care of her clients. We look forward to continue to work with you.
Thank you to the professional and prompt conseil of Smart Cruise. We suggest Smart Cruise to everyone who wants a mediator and a professional conseil.
By Rodica
Response from SmartCruiser.com· Nov 18, 2019
Thank you for your feedback. At SmartCruiser.com we do our best to ensure you receive great service and value for your cruise vacations. We appreciate your referrals and look forward to assisting you again.
Consistently provides competent and efficient service. Always very responsive to requests for information and bookings.
By Mark
Response from SmartCruiser.com· Nov 18, 2019
Thank you for your feedback. We appreciate that you took the time to compliment us on our service. We take pride in caring for our clients and ensuring you receive extra value. We look forward to helping you with your next cruise vacation
Very easy to deal with very pleasant personnel quick service
By James
Response from SmartCruiser.com· Nov 16, 2019
Thank you for your feedback. We are so glad you enjoyed planning your cruise vacation with SmartCruiser.com Providing great service and extra value for our clients. We'll be happy to help you plan your next cruise vacation. Thanks!
Our SmartCruiser agent was excellent at follow up and obtaining the vest value that we could get.
By Michael
Response from SmartCruiser.com· Nov 16, 2019
Thank you so much for your feedback. It's great to hear that our agents are taking care of our clients. We do our best to ensure service and value for each vacation. We look forward to helping you plan your next cruise.
When we became aware that our cruise had lowered the prices. I called to see what Smart Cruiser could do to help us. I spoke with an agent that said there was nothing they could do. I then asked to speak with a supervisor, who said she would see if there was anything Smart Cruiser could do to help us. She said she would be getting back to me in a day or two. I never heard back from her. Very poor service. If the supervisor replied, please post that email. I do not believe it exists. As I have already stated, the supervisor never responded to me. This email from the agent was before I had spoken to the supervisor.
By Arnold
Response from SmartCruiser.com· Nov 16, 2019
Thank you for your feedback. It's always our priority to ensure guest satisfaction on service items within our control. Final payment for your cruise was due in August by cruise line policy. When you reached out to us in September regarding a new promotion the cruise line was having, we did contact the cruise line on your behalf. However, per the cruise line, the new offer could not be applied to previously made reservations. The offer was only valid on new reservations. Since we were past the final payment due date and within the cruise line's penalty phase, we could not cancel and rebook you with the new offer as this would have not been in your best interest. We have a record of the email sent to you with the cruise line's response to our request. Our apologies if you missed this important communication. While we do provide an enhancement directly from us with each reservation, we are still bound by the cruise line policies with regards to their promotions. We are sorry you missed our follow up to your request. Happy to provide you with the email that was sent to you on Sept 10th at 12:42 PM. We have no reason to misrepresent ourselves. The cruise line would not allow us to apply the promotion to your existing booking. The new promotion was for new bookings only. We have to follow cruise line policies. However, we did offer you extra value and provided you with extra value of $175. From: "[email protected]" <[email protected]> Sent: Tuesday, September 10, 2019 12:42pm To: [email protected] Subject: Gratuities promotion Hi Mr. Bowman, I have word back from my Manager that we can not add the gratuities perk onto your booking. It was for new bookings only and began 9/9/19. I'm sorry that it wasn't available at the time of your booking but, I do believe with our onboard credit of $175 that we are still very competitive with any other agency current offer. My apologies that you feel slighted by this process and hope that we can continue to be your agency of choice going forward. Jenn Jenn Zito Cruise Sales Agent Palm Coast Travel / SmartCruiser.com 4800 N. Federal Highway, Suite D-200 Boca Raton, Florida 33431 (561) 393-7377 Ext. 5124 When you booked your cruise, you received any applicable offers available from the cruise line and our bonus offer of onboard credit. Cruise line policy and final payment due dates meant we could not cancel and rebook your reservation because you would have incurred cruise line penalties. At Smartcruiser, we did all we could to provide you with service and extra value, as is our practice. We hope this will satisfy you that we followed through for you. Your disappointment is with cruise line policies. Hopefully you see that we followed through for you and provided you with the extra value. Thank you for the opportunity to address your issue
