THIS PLACE IS A SCAM!!!
THIS PLACE IS A SCAM!!!! Do not ever buy anything from here. The casket I received was a cheap piece of crap! On top of that, they called me trying to high-pressure me into paying 599 in overnight shipping, telling me that if i didn't pay, i wouldn't receive it on time. After I said no they were rude saying they were going to send me something different that we didn't even buy and basically threaten me if I didn't pay more saying "good luck receiving it on time". I was fine with the shipping i selected cause the funereal was for a later date, and i didn't need it overnight. I am already having a tough time losing my husband and my sister. Having to bury them and instead of being compassionate, they were trying to make more money, saying I have 10 minutes to make a decision or they wouldn't send me what I paid for. I have never been more horrified with this experience, and I urge others not to buy from here cause all they care about is making more money and pressuring you to make more money for something you already bought. Reply What freebies and shipping fees? We had to put a date of service because it wouldn't let me buy it without it and when we talked on the phone I said I didn't need it right away, and clearly stated we could wait the 10 days with no problem. If there were fees for shipping, then it should be stated and not say free shipping. The "free panel" was what we bought if it didn't come in what we bought. Why was it in the picture, description, and in the title. We didn't want to change the coffin you changed because you said I had to have the discounted one when we paid the higher end casket. On top of that, the CEO was very RUDE! There was no sympathy, and he cut me off multiple times.
By Darla R.
Response from Skycaskets· Aug 12, 2024
You placed an order on 8/7 and put that your services were on 8/12. You selected the shipping option that takes 5-10 days. After talking to you, we waived all of the mileage fees for you and sent you the casket that you literally signed off on on the docusign receipt. Additionally, because you spoke with the CEO you had your casket with the FREE (because the CEO waived the fee there as well) head panel that you wanted. It was delivered Friday morning less than 48 hours after you ordered despite you not paying for any expedited shipping. You got a brand new casket that you signed off on with a custom head panel delivered within 48 hours and never paid a penny more than you initially sought to. We tried to help as you were going through a tough time. If waiving all fee's, throwing in freebies, and delivering right away isn't enough to avoid getting a negative review, then we don't know what else we could do. We hope you have a beautiful service.