My husband ordered a Casket and the…
My husband ordered a Casket and the price was $1595.00 plus $295.00 shipping. I spoke with Shane who tried to upsale me to a more expensive Casket. I spoke with my husband and shared this information with Shane and he insisting that he paid the higher price. I find this to be poor business practices/
By ALTOISE
Response from Skycaskets· May 17, 2024
As far as the casket goes, you guys ordered a clearance casket on the website. We were trying to make sure that was what you wanted. We were trying to help you get one that wasn't a clearance model but you didn't want to hear it. Our shipping policy clearly states that "Additional Mileage charges of 2.95 a mile may apply. For shipping questions, please give us a call so we can discuss options". Your casket is going from our Charlotte NC facility to Atlanta. That's 245 miles. You aren't paying a penny more for the mileage. We were not trying to be deceptive in any way. As it currently stands, you paid for standard shipping which is 2-4 business days, on a Friday. Your casket is set to deliver on Monday, well ahead of schedule for what you paid for as 2-4 business days would be from Tuesday-Thursday of next week. Shane is the logistics supervisor that called you and let you know he had spoken to Terrance at the funeral home and arranged for Monday delivery. We don't have a sales rep named Shane. If anything, you're getting added value with the expedited delivery.



