Positive experience
I receive prompt assistance when contacting Shopper Approved and have always had a positive experience.
By Linda
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
769 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Shopper Approved (shopperapproved.com) has 769 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
769 approved reviews, newest moderated first
I receive prompt assistance when contacting Shopper Approved and have always had a positive experience.
By Linda
We’ve been with Shopper Approved for over a year now. Very happy with them, the support is great, very responsive and helpful. The reviews can only be left by the actual customers which is good. As a small business owner I would highly recommend this company to work with.
By Karolina
Friendly, Fast response. Trustworthy on their reviews and services. A good guidelines for buyers online.
By Salonbackbar
We have been with Shopper Approved for over 5 years and their service is fantastic. They are responsive and continue to improve on their offering. I would recommend them to anyone looking for google site or product reviews ratings.
By Vishal
I ordered, paid by Visa for a printer from DirectMacro on July 16. Got a confirm of purchase from DirectMacro but have received no printer and no followup from this company. Have been trying to reach DirectMacro by phone and email. Then I received an email from Shopper Approved. Their ONLY choice was for me to tell them it arrived--which, of course, it hasn't. I hate to dump on Siri at Shopper Approved, but it seems the only way to make contact. I'm 85 years old and have a doctor's visit today. If you don't get back to me today, I will have to email Siri or contact you some other way.
By Sandra F.
shopper approved is great and the team is even better. highly recommended. wish I had discovered them before!
By DYLAN MC K.
Shopper Approved has been great to work with over the years. Support is amazingly always prompt. Very user friendly platform and streamlined way of collecting customer and product ratings and reviews.
By Joe P.
Shopper Approved has been responsive to our needs, stable, and a great benefit to our small business! We've been partnered with them for several years now. -Hook & Loom Rug Company
By Aaron