Great Customer Service
Great customer service - very responsive and easy to communicate with the staff!
By Jeffrey S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
769 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Shopper Approved (shopperapproved.com) has 769 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
769 approved reviews, newest moderated first
Great customer service - very responsive and easy to communicate with the staff!
By Jeffrey S.
Colton walked me through the features and setup, leaving nothing to chance. Everything is working smoothly, and it's been nothing but a positive experience.
By Jason
A great company to work with. The functionality is easy and intuitive and the support staff is great. You can handle most issues using chat in just a few minutes. Very helpful and super responsive.
By Trevor M.
Super thorough and helpful when I signed up with them and checked in a few moths after I signed up to let me know I may not be using all they have to offer so they booked a call with me to go over changed I can make to get more reviews and it is working! Shelby is great!
By Michelle W.
Great service for ecommerce websites. Really helps build trust with shoppers.
By Freelance B.
All of the customer onboarding and support team were excellent, especially the very professional and kind attention provided by Colton. It was also my pleasure to discuss the technical details with Aaron and the review collection software works like a dream. Overall it was a great experience with the team at Shopper Approved and a great product too! I highly recommend.
By John B.
Customer support is always top-tier. Great response time and easy to work with.
By Christopher C.
From top to bottom, the crew at Shopper Approved made me feel like a VIP. I've been a long time member who didn't take advantage as their offerings expanded. I finally took a meeting and could see how Shopper Approved could help my website for trust and my listings on Google.
By SensoryEdge