Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
180 reviews
Impressions Online BoutiqueSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe.Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience.If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.
Impressions Online Boutique (shopimpressions.com) has 180 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
180 approved reviews, newest moderated first
I just can’t say enough about the customer service I received recently when trying to pick out a gift for my wife.I was in desperate need of a gift for Mother’s Day and had to call the main number with a few questions on a decision about an outfit for her. I ended up getting her the perfect outfit and it just made Mother’s Day so special. Thank you so much for your patience and help. She loved everything!
By Marshall H.
Horrible customer service. I placed an order and got a confirmation email. Then instead of calling me they sent an email for me to call them to verify my order? I did not see this email for 3 days but they already charged my credit card and was holding my items until I called? When I did call they were rude and not empathetic at all in the fact now I would not receive my items by the date I needed to. I just canceled my entire order. No apology from them or anything just....tough luck!
By MC
Response from Impressions Online Boutique· May 11, 2019
Hello, MC. We are working to resolve this issue with you and you should be receiving an email from our manager very soon. We are very sorry for your experience but we look forward to continuing our conversation with you to ensure we do everything possible to serve you!
Ordered an accessory that I was not completely satisfied with and customer service was able to take care of the situation in a quick and professional manner. They are helpful and truly care about your experience.
By Liag
Response from Impressions Online Boutique· May 16, 2019
UPDATED REPLY: Thank you, Liag for taking the time to edit your review and please do not hesitate to contact us should you need further assistance with anything! Liag, we are very sorry to see that your experience shopping with us was less than ideal. Our manager will be contacting you to follow up on your order experience. We want to do whatever it takes to resolve this issue for you. Thank you for your business and we will speak soon!
I ordered a few items and received them a few short days after placing the order. The items were all beautiful & amazing quality, but I unfortunately received earrings that were different than the pictured ones online. When I reached out to customer service about this ... I received an immediate response & resolution from Dana. I will shop here again & again now because I know I can trust that even if there is a mistake (we all make them), they are quick to resolve any issue!!
By Whitney S.
Response from Impressions Online Boutique· Apr 9, 2019
Thank you for the feedback, Whitney, and sorry again for the mix-up on the earrings! We hope to serve you again soon!
The quality of the clothes is very nice, however, they are SO BIG! Ive ordered everything in a small and it all fits like a L/XL. Sadly i have to return it all :(
By Ewelina B.
Response from Impressions Online Boutique· Apr 9, 2019
Hey Ewelina! We are sorry you had sizing issues with our clothing. We offer sizing charts for our items on each individual product page. While fit issues are our most cited reason for returning items, we have generally received very positive feedback on our sizing charts and their accuracy. We hope to have another opportunity to serve you in the future and if you have additional sizing concerns for a particular style please do not hesitate to contact us at [email protected] prior to ordering!
This boutique is hands down the best one out there. I have shopped dozens of online clothing stores, including all the top names, and Impressions blows all of them out of the water!! The clothes are adorable, high quality and fit true to size (same for the shoes). Everything is exactly as it looks on the website, which is so important as a customer. Shipping was incredibly fast, ordered on a Wednesday night and received the following Saturday morning. Never shopping anywhere else again. **Impressions if you're reading this, I love you.
By Brenna M.
Response from Impressions Online Boutique· Apr 9, 2019
Thank you for the awesome review, Brenna! We love you too!
This online boutique is top-notch!! The clothes are affordable but GREAT quality for the price point! I shop this site regularly and LOVE their selection. They have a wide range of styles for all body-types, the sizing is consistent and returns are quick and EASY!! This boutique also has a great customer service department - and truly has the customer's best interest at heart! LOVE this online boutique and recommend it to friends over and over again!
By Jackie
Response from Impressions Online Boutique· Mar 11, 2019
Jackie! Thank you so much for the kind words. We are always looking to improve our customers' experience and make it as positive a buying experience as possible. We look forward to serving you in the future!
Do not buy from this website if you do not live in the US!!! I ordered 2 dresses from here which came to $95, the shipping fees on top of the original price is between $35-125 (which they also didn't state that the price was American dollars until you purchased the item) so in reality I was paying $180. Then customs collected another $40 so all together I paid $220 for 2 dresses that was originally advertised as $95. Definitely not worth it!! Ive shopped on American websites plenty before this and i've never had such a bad and shady experience before. I will never shop here again
By Kiara
Response from Impressions Online Boutique· Apr 9, 2019
Kiara, We are sorry for your experience. We ship quite often to Canada. We are aware of the issues surrounding additional 'customs' costs but we, unfortunately, do not have any control over those costs. Those costs are imposed by your government and we do not have a good way of estimating that for you. Concerning shipping -- we are doing our best to find reasonable international shipping options for our customers but we currently do not have any overly economic options. Being a U.S. based company we have always displayed our rates in U.S. dollars as it is difficult to know conversion rates for each country. We don't feel it is fair being referred to as 'shady'. We have a fairly lengthy shipping and return policy specifically for international customers. If you have additional feedback please do not hesitate to contact us at [email protected]. Impressions Online Customer Care
