Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
180 reviews
Impressions Online BoutiqueSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe.Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience.If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.
Impressions Online Boutique (shopimpressions.com) has 180 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
180 approved reviews, newest moderated first
First time purchasing, absolutely in love with my dress 😍amazing quality, so chuffed, getting lots of compliments today, wore it as soon as it arrived 😊Lovely seller, excellent communication, goes above and beyond
By deborah W.
I’ve just purchased for the first time, but definitely not the last! I had to make a change to the order almost immediately (my mistake), and I received a prompt and friendly confirmation of the change. The dress arrived so fast that for a second I wasn’t sure what the package could possibly be, and it just fits beautifully and is such nice quality, it literally looks and fits exactly like the one in the photos. I’m just thrilled that I found this site ❤️
By Anne O.
I have shopped with Shop Impressions for years. They have quality clothing with great pricing. I had a shipping issue and they were quick to help resolve the problem. Their customer service employees were kind, prompt, and helpful. I will continue to shop with this company.
By Crystal
I ordered several items on August 4th. Never got them. Sent an email at the beginning of September. They said it was delivered (which it wasn't) and said they were resending the order. That never came. They sent bogus tracking numbers over and over & have now been promising a refund for a month now. Almost 3 months and no clothes nor a refund for my money that was stolen. Terrible company from China that just steals your money *updated* I ordered clothes & footwear. I've gotten nothing but run around emails. Bogus tracking numbers and a promise of a refund for the last 45 BUSINESS days. I just want my money back.
By N D.
Response from Impressions Online Boutique· Oct 21, 2025
ND, we are sorry for your experience but you are reviewing the wrong business! Given the information you provided we have no record of you shopping on our website www.shopimpressions.com. The email address provided and the order number you provided do not match any of our records nor do we have any records of you emailing our company at [email protected]. You did not place your order on our website and we ask that you remove your review.
They have a wide selection of the cutest clothes and amazing customer service!
By Adrienne M.
Soho style floral mesh mini in M. I am 5’4” and weigh 135#. It is one of the most adorable dresses ever. I am so excited about this dress. First time ordering. The quality is so nice. It’s soft and it is lined and the perfect length to wear with booties. I am so excited!!!
By Bal
I had two gift cards from returns I had made as they dont refund you they put it on a gift card which is fine but when I went to use them they would not work. It just so happened to be on black friday so I was trying to purchase items that were on sale. I tried several times and couldnt get either gift card to work. I sent them a message thru their website and thru email, I screen shot what I was wanting to order and let them know he issue thinking they would get the time stamped email and message thru their website to see I was within the timeframe for the sale and that maybe someone would reach out and help me (because the time was after hours and I couldnt reach anyone on the phone). I get an email on Monday after the weekend and the email basically states sorry that happened but didnt try to fix the issue. So I call them and explain what happened. They said they recieved my messages but dont know why the gift card wasnt working. When I recieved their email it was 107pm in the afternoon so 7 minutes after their monday cyber sale 40% just ended and it turned to 30%. The sale on black friday was 40%. The lady I spoke to would not honor the 40% even though they had time stamped messages and even though it was just a little past there monday 40% sale as well. So she said she could help me place the order over the phone but couldnt give me the 40% so I told her I would have to look as now my order may change. I get online and decide to just go ahead and purchase what I originally wanted and pay the difference which meant i had to pay some additional out of pocket as now my gift card would not cover everything. Well once I did that the order went thru so obviously it wasnt working as it wanted me to spend more than my gift card, But mainly posting this as I am HIGHLY DISSAPPOINTED in customer service on not honoring the 40% off as the proof was there on what happened. Makes me second guess to continue to shop somewhere that doesnt make things right. (As a business owner I would have made sure the customer got the discount as the emails proved something wasnt right and well within the discount period)
By Amy
Response from Impressions Online Boutique· Oct 23, 2025
Amy, we are sorry for your frustrations. Since posting this review we believe that we had resolved this situation favorably for you. We would appreciate you reconsidering your review.
The name says it all! Impressions - as in VERY impressed with this boutique. I've ordered several times now and I've never been let down. They are one of my top "go to"'s now and that says a lot because I'm very picky. Great selections, superb quality, everything you can name! Love this shop!
By Angie T.
