Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
180 reviews
Impressions Online BoutiqueSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe.Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience.If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.
Impressions Online Boutique (shopimpressions.com) has 180 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
180 approved reviews, newest moderated first
Love, Love, Love EVERY piece of clothing I have purchased from this Boutique (many)❗️ High quality clothing and super fast Free Shipping ❗️❤️ Impressions Boutique ❗️❗️❗️
By Malissa D.
Response from Impressions Online Boutique· Jan 8, 2018
Thank you, Malissa! We appreciated your continued business and look forward to serving you again in the near future!
The rompers I ordered looked beautiful. The model said she was 5' 5". I'm 5' 6" it was literally shorter than a shirt. I actually couldn't even put them on cause they're so short. The price is super high and non of it turned out ok. I'm going to have to return all of it even though it looked nice :( super sad
By Elizabeth P.
Response from Impressions Online Boutique· Jan 8, 2018
Elizabeth, we are sorry to hear that you had fitment issues with some of our rompers! We have reviewed your orders and noticed that all of your merchandise was delivered with free shipping within 3 business days of being ordered and that you have since been fully refunded for all the merchandise that you returned to us. We would really like to better understand the reason for a 1-star review. Although we cannot guarantee the right fit all of the time, we do pride ourselves on providing a positive customer experience. If you could please email us at [email protected] we would love to open up a dialogue to better understand how we can earn your business again!
UPDATE: The Impressions Online Boutique has reached out to me about my complaint below and fixed the problem. I changed it my rating to 4 stars, because let's face it... not a lot of companies do that, and I will back any company with great customer service that are willing to take responsibility and fix the problem. I had purchased the Crushin' It Chambray dress on sale online. The shipping was very reasonable; I got my purchased item in about 5 days. The quality of the dress is very cheap and it came with a BROKEN ZIPPER (which was very inconvenient because I had planned to wear this dress the incoming weekend). On the models displayed on their website, the dresses look to be very high quality, especially when you consider their price ranges for their items, but it really felt like this was a dress I could have found in a Forever21 for much cheaper. It wasn't worth it for me, and will not be purchasing again.
By Kristine B.
Response from Impressions Online Boutique· Jan 8, 2018
Thank you, Kristine! We always do our best to provide positive customer resolution when issues with orders do arise. We ask that you always contact us at [email protected] with any order issues and we will always do our best to assist! Thank you again for your business, and we hope we have an opportunity to earn you business again in the future!
I found this website through Facebook advertising. I loved the look of some of their clothes, and purchased a pair of booties ($80), two cut-out shirts ($34-$36) and a scarf ($24). I received them fairly quickly, I believe they offer two day free shipping. Unfortunately, this is the only positive experience. One of the shirts snags on EVERYTHING! I'm actually impressed with what it grabs onto. But unfortunately, to wear this shirt, I have to wear a scarf to hide all the snags. The hem is starting to come apart as well, I assume I have about a month left with this shirt before it literally falls off of me. The second shirt was just unwearable. The cutout portion was sewn all wrong, so it pulls on the shirt awkwardly, and it digs into one of my armpits. To make matters worse, the cutout part bunches up, and lifts the shirt on one side. I would look like a crazy lady wearing this shirt in public. When taking the scarf out of the bag, my finger literally went through the scarf. The material feels like paper and smells funny. It's cute enough that I just shower it in perfume and strategically place the hole in a place you won't notice it. The booties are just okay. They're a different brand this website carries, and I would buy from them again, but I will find a different site to purchase from. The return policy is awful. You have 14 days from purchase to return them and get your money back. I believe that you have 21 days from purchase day to get store credit. You will have to pay for shipping back to their store where they will inspect it. If it's not up to their standards, you will have to pay shipping to get this product back to you. YIKES! Clearly, customer service is on the back burner for them. Which matches up with the Wal-Mart quality with boutique prices. I didn't even attempt to return the unwearable shirt, I would be paying more money to be disappointed all over again. You can't leave reviews on their website, which should have been the first indication to not buy from this company. Hopefully this will help somebody out there... if you decide to buy from this company, literally don't blink an eye once receiving them. Try them on and make a decision right there! Maybe rub up on a soft blanket to see if it will snag. ;)
By Whitney
Response from Impressions Online Boutique· Jan 8, 2018
Hi Whitney, we are very sorry for your less-than-ideal purchasing experience with us. We are new to using Trustpilot so please forgive our delay in responding to your review. Just as a point of clarification, we accept returns for store credit within 30 days of order date, not 21 as you have mentioned. Regardless, we always do our best to resolve customer issues with orders, and can see that we fell short in your case. Could you please contact us at [email protected] with your order number? We would like to open a dialogue about issuing you a full refund. I know it has been at least 13 months since you placed your order but we NEVER want a customer to feel like it is easier for them to keep defective merchandise than to return them to our business. We apologize that we fell short of providing you the best possible experience concerning your order. We are grateful for your business.
