Great service
Great service, communication, and product!
By Jonathan W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Great service, communication, and product!
By Jonathan W.
I’ve had a great experience from the time I ordered to delivery. Even had an issue with one of the heaters and they worked with me to determine I plugged in one of the wires incorrectly. Outstanding communications and follow through. Would highly recommend Nordica Sauna
By Rick
Our experience was fantastic, mostly because of Charlie the customer service agent. He was extremely helpful every step of the way!
By frankie B.
The sauna we got is incredible and exactly as described. The ordering and shipping process was great and we were informed every step of the way. I can’t recommend Nautica spa enough, they definitely exceeded our expectations!
By Steve M.
Shipping was quick and smooth. Driver drove the pallet up my driveway and placed it where we wanted it. Installation was hard but straightforward, and we are happy to have upgraded the heater. Definitely recommend this seller - we had a great experience and are really happy with our new sauna!
By Sw G.
Seamless process. Item delivered when promised and on time. Did not need customer service because of the great service. Thank you
By Sandro S.
Not very happy with the delivery process. The delivery driver was great but the process was aweful getting to the point where i almost had to cancel my order it was so exhausting
By Ron T.
I love my sauna, and the delivery and set up was very easy and the service was very helpful. Couldn’t ask for a better experience from the company and from the product itself. I have a two person sauna and my wife and I are loving it.
By Lane H.