SaunaKits.comReviews of saunakits.com

I shopped around some before landing on Nordica. Bought the Saunalife 6 person outdoor cube with Huum Drop 9 heater. Nordica staff answered my questions and were very knowledgeable. Also price competitive. Delivered on time with no damage or missing parts. Will recommend Nordica to others.

The screws that come with the sauna timer in order to mount it to the wall are not flush to the backplate when screwed all the way in. That means that although the timer is mounted to the wall, it cannot rotate, rendering it useless. We will have to find some nails or some other type of screw that will be flush when installed so the timer can rotate.

Communication from Nordica was great. My original model was delayed, but they hooked me up with another model that was almost exactly the same (just a different door design). I'm loving it. It was easy to assemble (if you have a strong, handy helper!). He appreciated the easy-to-follow assembly instructions.

The order was efficiently processed, and the sauna heating unit came on time. However, it does not get up to temperature and I have let your customer service know. They gave me technicians to talk to (I guess independent) and they don't answer or call back? If I could get this figured out, I would revise to 5 stars.

This was my first order with Nordica Sauna. I requested second day shipping on my order. The product didn’t ship from the third-party for filler until next day. Delaying my order delivery time. The team at Nautica sauna took the time to review all the correspondence and decided that they could’ve advised differently and refunded my shipping. In today’s world you don’t find customer service like this And they now have a customer for life!

Eric was very helpful. He called me within an hour and wanted to make sure I knew the delivery date. He also told me about a different sauna that I might have interest and could be delivered earlier. I went with the earlier one and it will work out better.

They have proved very responsive and helpful with some persistent issues we’ve been experiencing with the Saunum heater we bought from Nordica.

Great experience and communication. When the sauna was delivered and constructed, noticed a door handle was missing. Contacted Nordica and they shipped a handle next day. Would absolutely recommend Nordica to all.