Eric chat support was amazing
Eric chat support was amazing
By Alan D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Eric chat support was amazing
By Alan D.
Eric P. Was incredible and the service is top notch. Buying my second sauna today.
By Carlos M.
The knowledge and helpfulness of the people, John Adams, the sales manager was nothing short of amazing in helping us figure out the best option. Their products are amazing, they sell quality products period!
By Anthony T.
Customer Service is good, John helped me know what I wanted
By Tim A.
I would like to thank John Adams, his service top shelf. He made me feel that i was in good hands, and that I will be more than happy with my sauna. thank you John
By Tanner
Great customer service. Provided detailed product information and options that I had been researching for multiple months 10-14 months. I was going to purchase from another company. The man I spoke to when asking for questions changed my choice to Nordica.
By Sam
The team at Nordica goes above and beyond I placed my order. They kept me updated every step of the way it arrived. There were no issues with anything, and I couldn’t be happier with my experience to date. I’m a proud owner of an ice bath and sauna from them
By Brandon N.
John was great to work with, patient with all the questions I threw at him and responsive to figuring out the best sauna to meet our needs.
By david G.