Krizza was an excellent communicator…
Krizza was an excellent communicator and very thorough!
By Kathy H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Krizza was an excellent communicator and very thorough!
By Kathy H.
Our experience was 6/5. From sales to delivery. Communication at every point was spot on. We received our 3 man Lugano Sauna and put it together with great ease (some pieces are heavier than others but with 2 able people, no problem!). We used it for the first time today (we needed to wait for electrician to install a designated line). We never used a sauna that did not have steam, we purchased the infrared option and really love it! Takes about 15 minutes to reach 145 degrees in our cold garage with outside temp in the high 30s. The Bluetooth speakers are clear and so easy to pair with our phone. So thrilled with our purchase and highly recommend Nordica; their customer service was excellent!!!! Chris was our sales agent- Thank you, Chris!
By Cheryl V.
Great experience very informative phone call. Ease of purchase and necessary information
By Andrew C.
Michael was very knowledgeable and helpful in completion of my sauna purchase!
By Alex
Handled purchase and everything over text and email. All questions answered. Made it easy so far.
By Jason S.
Working with everyone was amazing. They were knowledgeable about the saunas and were able to guide me to the best sauna that met my needs. I can't wait for the sauna to arrive.
By Karen
Very well built product. And pretty easy to assemble. I am very happy with my sauna.
By Scott D.
Every part of my phone contact excellent as every question was answered with true professionalism and gave me the confidence to order without hesitation-thank you !!!
By jim R.