As advertised
As advertised, quick and secure shipping.
By Zach
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
As advertised, quick and secure shipping.
By Zach
Delivery guy was great
By Kirk H.
The entire team at Nordica are professional and very helpful. They quickly assist to resolve concerns and questions. Krizza was especially helpful!
By Jack G.
Nordic’s customer service has been outstanding. I was using my FSA funds for the sauna and customer service responded quickly and with a very friendly attitude to my many many questions, in both text and email. Special shout out to Karizza, Eric and Matthew.
By Eric L.
Everything is incredible, easy to assemble and it feels amazing. Quality wood and great design, it gets real hot at 135 which is enough for a sauna like this. Price is right on point for the quality. From ordering with Eric P to shipping and setup and using. Greatest service possible.
By Clos
Once I figured out my Sauna was traveling by train to PA from CA, the stops made much more sense. The shipper was super helpful, and the driver was outstanding! The Sauna itself war perfect. One note for those who are purchasing a 3+ person Sauna, the front panel with glass is quite heavy. You are going to need more than a husband and wife to lift it and hold it in place. Once the unboxed parts were pre-positioned where we wanted it set up, it took 30mins to set it completely up! Lovely!
By Jon N.
I appreciated that the team reached out multiple ways, and was able to communicate in my best mode (text). Also, Matthew was great providing details on differences with the heaters and providing me quotes that we were able to review.
By Erica
Left a message...They called me right back. Got the info that I needed and placed my order!
By Michael N.