Very easy to find what I wanted and a …
Very easy to find what I wanted and a simple check out process.
By Ray
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
561 approved reviews, newest moderated first
Very easy to find what I wanted and a simple check out process.
By Ray
Excellent customer service. I reached out to them regarding a promotion, and they set up the online order for me. The rug was very quick to ship. The only hiccup was that I had to reach out to them to inquire about the shipping status of my free rug pad, as it did not arrive with the rug. The rug pad shipped the next day. Overall, great company and service. I would recommend RugPal.
By Lk
Really really fast delivery!!! Wonderful rug!!! Loved it!
By Kamila
I am a return customer. No reservations...I highly recommend.
By Eric
Looking for area rugs at different sites before I found this one via Amazon. Saw that RugPal was the shipper for the particular sizes on back order at other different places, so I went to their website to see if they them in stock. They were, and at the same price, and even offered a 15% discount.
By James
You do not give me a way to track my order and I would like to no ware it is and when it well be deliverd
By Perry
Easy transaction, quick shipping!
By Cyra
Knew the three rugs I wanted and was shopping online to see where I could find the best deal. Enter RugPal! I placed my order and got immediate confirmation. The rugs arrived promptly and in perfect condition. It was an easy and very satisfactory experience and I would go to RugPal first for any future rugs I need!
By Georgia