Poor communication
Purchased an area rug. No tracking info to track my purchase. Called several times, no answer. Left a message no call back. Finally got my rug, later than expected. Overall the rug was a really well made rug.
By Dianna
The Fair Hearing score
4.6/ 5
Excellent
561 reviews
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What customers rate
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About RugPal
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
- Also known as
- rugpal.com
- Website
- rugpal.com
- Category
- Home & Garden Services
- Location
- Plano, Texas
- Listed on The Fair Hearing
- 2026