Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
RugStudioSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
314 approved reviews, newest moderated first
The product and customer service (CS) at Rug Studio are great! I have several area rugs from them. The latest rug we ordered was high quality, beautiful yet didn't work for us. CS quickly acted on return protocol, and went the extra mile to provide a map for the local return. Upon drop off they had the paper work ready to sign, and promptly refunded the money. Quality and service and prices are superb. JV
By customer
Just completed our fifth very smooth purchase with the Rug studio. outstanding customer service, quick turnaround time, amazing selection of Carpet and more make the Rug studio a very easy choice to work with. Thank you for all your help, support, and outstanding service! We highly recommend the Rug studio!!
By Tom S.
I ordered a rug for our entryway that was backordered. I really wanted this rug and was willing to wait. Rug Studio regularly kept me apprised of the delivery date. This was not an expensive rug, but I was made to feel like my business and my order were every bit as important as someone who had spent more money. Rug Studio is hands down one of the best companies I've ever dealt with and their customer service is exceptional. Rug Studio is my new go to.
By sydney C.
RugStudio is an amazing company to work with! The customer service is top notch, and they have an incredible selection. I live in a small ski town in CO, and they make it super easy to order samples, return samples, and finalize my eventual rug orders. They also have excellent advice on what rug pads to purchase.
By Emily
They had a great selection to choose from. My order arrived very quickly, and the quality exceeded my expectations. I ended up ordering 2 more rugs and loving them all.
By Susan
Our purchase of a large Karastan wool rug and pad from Rug Studio online was terrific from beginning to end! We were updated at every juncture. The sale rug had flaws reported up front and repairs were completed and photographed with my option to decline or accept the purchase and additional deduction when I called customer service to ask questions a living extremely nice lady talked to me on the phone to answer everything. No AI or automated help line! The heavy wool rug was shipped right to our door and arrived in excellent as-shipped condition. It is beautiful and makes us happy every day since!
By G & L L.
my rug came quickly. it was wrapped so well, we had a contest to count the layers of protective wrapping it had. i think 5!!! the southeastern truck delivery guy was very very nice. there was a delay in delivery and the lady was very apologetic. the rug is spectacular. i have been searching for this rug for 8 months. so happy happy. what a wonderful present to me from my husband. just in time for out of town company. thank you soooo much!!!!
By Jane H.
Great customer service and communication! Thank you!
By Taylor M.
