RugStudioReviews of rugstudio.com

Friendly customer service and quick ship time. Very responsive as well!

I would give them a zero if it were possible. The primary issue I have is with their return policy. We purchased 3 very inexpensive runners for a stairway in a basement renovation project. We had a large rug in the main room from Livabliss with colors that went well in the space and so ordered runners also from Livabliss that had the same color names in the description. When they came, the colors were very different from the large rug and clashed with everything else in the space. We needed to return them and try again. We contacted them to request a return and were told we needed to email them the specifics and wait for them to determine whether or not they would allow a return. Several days later we got a notice that they would allow us to return the rugs, but we had to place them in the original packaging, make labels that had everything imaginable on them including their phone number, put the email allowing us to return in the package and be sure we put the proper RA# on the outside of the package, noting that any error would mean they would not be accepted. At that point we could take them to the carrier of our choice and pay the shipping charges. They also made it clear that they would inspect the rugs to make sure we hadn't damaged them before any refund would be issued. For 2 runners and a 2 x 3 rug, that had a total cost of just over $200 we paid over $100 to ship them back using UPS. This is something we have not encountered anywhere else and will never buy from them again. The measure of a company is not how they manage things if you are happy with their product, but how they manage things if you are not. The Rug Studio has failed miserably.

Great service, accommodating and delivered in record time..

We inadvertently ordered two rugs instead of one. When we discovered our error we called rugstudio and they quickly corrected the order quantity right on the spot. Thanks for the great customer service!

Products are exactly as described on the web site. Excellent customer service as well; I'm very pleased with my purchases!

The customer service at RugStudio is outstanding. I used to online email "contact us" feature to request information. Responses were almost immediate!

We have been doing business with O R G since the early 80’s. There has been many Oriental Rugs in our house and even one in the wall, all from O R G. We have had every kind of interaction with this company a consumer could have and we were always treated fairly and what I thought was honestly. If you are looking for a great product with Great service-Oriental Rug Galleries of Texas is the only place to go.

I purchased several small rugs to coordinate fabrics and rugs in a room after reading the return policy that said all items except "custom orders" could be returned. No where on my order form or my confirmation email did it say the standard size rugs that I ordered were "custom" and could not be returned. I was only notified of this the next day when I received another email telling me my order was "made to order" and could not be cancelled or returned. Rug Studio did give me a store credit but refused to apply the credit to a purchase I made the day before I was notified that I would not receive a full refund to my credit card. They said they do not have the capability to do this. I find that hard to believe in this day and age. I will not be ordering from them again due to their deceptive return policy language